Data Entry Technical Support

DAYANA ADAMES FRIAS

Gastonia, NC ***** 980-***-**** **********@*****.***

IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

• Desktop technical support • Hardware installation

• Technical support • Software configuration

• Data entry • Microsoft outlook

Data Entry, 12/2024 - Current

Gaston County Landfill – Dallas, NC

• Facilitated accurate data entry by meticulously inputting client information into electronic databases.

• Completed data entry to record call notes, suggestions and questions.

• Streamlined enrollment processes by implementing efficient data entry and verification techniques.

• Improved financial reporting accuracy with meticulous record keeping and data entry. IT Technician, 01/2019 - 12/2024

QCED & Party Rentals – Charlotte, NC

• Diagnosed and resolved hardware and software issues for end-users, enhancing system functionality.

• Provided technical support via phone, email, and in-person, improving user satisfaction and efficiency. Maintained inventory of IT supplies and equipment, streamlining procurement processes for necessary tools.

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IT Support Specialist, 10/2020 - 01/2023

Amazon – Charlotte, NC

• Provided technical support for hardware and software issues, enhancing user experience and satisfaction.

• Documented common IT issues and solutions, contributing to knowledge base for future reference. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

• Supported installation of new software applications, facilitating seamless integration into existing systems. Order Processor, 07/2018 - 09/2020

Chadwell Supply – Charlotte, NC

• Processed high volumes of customer orders accurately and efficiently.

• Coordinated with shipping department to ensure timely dispatch of orders.

• Maintained inventory records using ERP software for accurate stock management.

• Trained new team members on order processing systems and procedures. Bachelor of Science: Computer Information Systems, 06/2025 DeVry University - Chicago, IL

Associate of Science: Information Technology, 07/2020 DeVry University - Chicago, IL

Gender Studies, 06/2017

Vance High School - Charlotte, NC

Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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