Technical Support Specialist
Resume:
Dennis H *** Westmount B. Dr. Evaristo Strathmore AB T1P 1P8 Canada. È+1-825 - 993 - 3910 ******.********@*****.***
Summary of Qualification
• Experience System administration
• Experience Office Support and user support
• Has knowledge in Basic business plan development
• Team player, excellent in sharing knowledge thru the team members.
• Excellent administrative skills and accomplishing task based on defined parameters, guidelines and policies.
• Extensive experience in analyzing issues and problems and developing strategies to provide innovative and creative solutions to complex cases and scenarios.
• Extensive experience in Computer hardware installation, troubleshooting and maintenance
• Has knowledge in recognizing business requirements on Software installation, maintenance and technical support
• Extensive experience LAN and WAN Connectivity and Maintenance
• Experience on Driving (Canadian Class 5 License) Technical Expertise
Operating Systems Manage Switch Configuration
• Microsoft Windows
• Mac OS
Cabling
• Network cabling
• CCTV cabling and configuration
• Aruba Switches
• 3com Switches
• WIFI router configuration
Support of Mobile Devices
• Apple iOS
• Android
Employment History
KARACHI FRIENDS INC. o/a Strathmore Husky CTS
Strathmore AB
Retail Store Supervisor
November 2023 – Present
• Overseeing salespeople, cashiers, shelf stockers, and other employees.
• Managing finances and preparing annual budget.
• Keeping records of expenditures, sales figures, and employee performance.
• Evaluating the supply and availability of stocks and profit margins. Implement measures to avoid stock damages, theft, and wastage.
• Monitoring shelves stock product displays, and general appearance of the store.
• Investigating market trends and offering products that will appeal to customers. 2 Page
• Addressing customer's requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts. JOSE RIZAL UNIVERSITY
80 Shaw Blvd., Mandaluyong City, Philippines
Section Head
Technical Support Section Information Technology Office February 2018 - December 2021
• Developed plans for monitoring and maintenance of computer systems and networks.
• Reported periodically to the immediate head the status of the company’s network.
• Maintained inventory of computers and other IT-related equipment.
• Answered queries and concerns of stakeholders regarding system and network problems forwarded by staff.
• Conducted regular network checks to ensure network connectivity.
• Performed documentation management for updates and maintenance of system and network configuration to ensure consistency with current operations.
• Performed other urgent network-related tasks assigned by the immediate superior. IT Technician
Technical Support Section
Information Technology Office
June 1996 – February 2018
• Monitored and maintained overall operations of Network Connection and Servers, including cabling of laboratories and offices.
• Maintained and configured Switches MDF (Main Distribution Frame) and IDF (Intermediate Distribution Frame) VLAN Configuration.
• Set up and configured CCTV Cameras and DVR/NVR.
• Monitored equipment performance, repaired defective equipment for the entire organization and prepared and delivered status reports for submission to the section head.
• Installed various software for laboratories and offices.
• Responsible for effective planning and efficient implementation of projects related to IT (LAN implementation, Laboratory and System Upgrades).
• Conducted weekly inspection of the Network System; accurately identified problems and made recommendations for improvement and additional hardware acquisition for different departments.
Education
Master of Business Administration
Jose Rizal University
2014-2016
Bachelor of Science in Computer Engineering
Jose Rizal University
2005-2008
3 Page
Reference:
Bobby Molina
Total Drilling Solutions Inc.
Contact this candidate