Support Technician Customer Service

Rylie Minor-Tharp, Laboratory Support Technician

CONNEAUT, 44030, USA, 440-***-****, *******@*****.*** SUMMARY Dedicated Laboratory Support Technician and Phlebotomist with experience in healthcare and customer service. Completed a Phlebotomy program with a 90% GPA and AHA CPR certification, showcasing a commitment to excellence. Proven ability to assist clients with care and maintain compliance with safety protocols. Ready to leverage strong organizational skills and interpersonal abilities to deliver exceptional support at any laboratory setting in Conneaut. WORK EXPERIENCE

04/2025 – Present Bartender, Grand River Cellars Winery Conneaut, USA Executed classic and innovative cocktail recipes to enhance the customer experience.

Demonstrated a thorough understanding of various wine types and their flavor profiles.

Managed bar stock effectively and reordered supplies efficiently. Engaged with customers to provide excellent service and promptly resolved any issues.

Maintained a clean and organized bar environment to ensure compliance with health standards.

06/2024 – 11/2024 Bartender/Server, East End Bar and Grille Conneaut, USA Welcomed guests with a friendly demeanor, creating a positive atmosphere.

Recommended drink pairings and effectively managed bar inventory. Upheld cleanliness and organization within the bar area. Navigated challenging customer situations with professionalism and tact. 05/2023 – 06/2024 Aide/Caretaker, Home Health Conneaut, USA Assisted clients with hygienic practices, including grooming and bathing. Provided companionship and facilitated transportation to appointments. Documented clients' moods and prepared nutritious meals. 10/2020 – 12/2022 Dietary Aide/Caregiver, Villa at the Lake Conneaut, USA Executed meal preparation and organized dining room settings to enhance the dining experience.

Ensured adherence to food safety protocols to maintain a safe eating environment.

Fostered a positive atmosphere while engaging with guests. EDUCATION

08/2016 – 05/2020 Conneaut High School

Graduate, General Education

Conneaut, USA

Maintained a 3.0 GPA or higher.

Participated in Youth Leadership, sports, and other extracurricular activities.

08/2020 – Present Kent State University of Ashtabula Bachelor's in progress, General Education

Ashtabula, USA

Maintained a 2.8 GPA or higher.

3 years of college courses completed.

01/2025 – 05/2025 Ashtabula County Technical and Career Campus Graduate, Phlebotomy

Ashtabula, USA

Maintained a 90% grade point average.

6-month program completed; AHA CPR certified.

SKILLS mixology customer service

cash handling infection control

specimen handling labeling

data entry observation skills

meal preparation food handling techniques

communication teamwork

ability to handle a fast-paced

environment

empathy

professionalism problem-solving

customer interaction friendliness

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