Behavioral Health Program Coordinator

Tresa Simmons

Project Coordination and Public Service Leadership Trauma-Informed Programs Cross-Sector Operations

PROFILE SUMMARY

Program Coordinator with 10+ years of experience leading public service programs, coordinating cross-departmental operations, and driving process improvements in government and behavioral health environments. Skilled in managing service delivery operations, training teams, and ensuring compliance with organizational and regulatory standards. Proven success facilitating cross-sector partnerships, improving program outcomes, and supporting leadership initiatives. Adept at streamlining workflows, managing key performance metrics, and executing operational strategies that improve efficiency and impact across diverse service populations. SKILLS

Program Coordination Team Leadership Crisis Response Salesforce Process Improvement Support Service Delivery Optimization CarePort Rovicare Operational Compliance Relationship Management MS Office Suite Concord WORK EXPERIENCE

Behavioral Health Program Coordinator Agave Ridge Behavioral Hospital Mesa, AZ 2024

● Conduct behavioral health intakes, verify insurance, and manage pre-certifications to streamline client admissions and program access.

● Coordinate care pathways for patients requiring higher-level services, ensuring timely referrals and compliance with hospital protocols.

● Utilize Salesforce and CarePort to document intake, referrals, and service coordination processes. Family Court Program Coordinator LifeTran Corporation Phoenix, AZ 2024

● Prepared court summaries and documented family service visits in alignment with legal reporting requirements.

● Facilitated parent education sessions and conflict resolution efforts, supporting family reunification goals. Trauma-Informed Group Facilitator Destiny Springs Behavioral Health Surprise, AZ 2023

● Facilitated trauma-informed group sessions for adolescent and adult populations in behavioral health treatment settings.

● Supported crisis management and patient engagement during inpatient care delivery. Behavioral Health Case Coordinator Ascend Behavioral Healthcare & Wellness LLC Tempe, Arizona 2023

● Managed patient progress tracking and coordinated referrals to outpatient care providers.

● Provided group facilitation, discharge planning, and case management support for behavioral health clients. Behavioral Health Service Coordinator Aurora Behavioral Health Glendale, Arizona 2020

● Conducted client intake assessments to determine eligibility for behavioral health services, ensuring efficient admission and onboarding processes.

313-***-**** ******************@*****.*** Phoenix, Arizona Tresa Simmons

Project Coordination and Public Service Leadership Trauma-Informed Programs Cross-Sector Operations

● Managed referrals for patients requiring higher levels of care, coordinating across internal teams and external providers to maintain continuity of care.

● Verified insurance coverage and initiated pre-certifications to streamline access to services and reduce admission delays.

● Prepared and maintained accurate intake documentation in compliance with hospital protocols and behavioral health regulatory standards.

● Supported crisis response activities during intake assessments and collaboration with clinical teams to facilitate rapid interventions when necessary.

Protective Services Investigator & Program Liaison State of Michigan, Dept of Human Services Detroit, MI 2014-2019

● Investigated allegations of abuse, neglect, and exploitation involving vulnerable adults and children, ensuring timely intervention and safety planning.

● Assessed risk and safety factors, made emergency protective recommendations, and coordinated crisis response efforts.

● Collaborated with law enforcement, legal entities, and community organizations to execute safety plans and protective orders.

● Referred cases for higher-level intervention when required and provided ongoing case management support during the investigation process.

● Maintained compliance with state regulations and deadlines while balancing a high-volume caseload of sensitive and complex investigations.

Child Welfare Program Specialist 2011-2014

● Managed ongoing CPS treatment cases, working closely with families and service providers to prevent unnecessary removal and support family stability.

● Facilitated Family Team Meetings to develop and monitor case plans, ensuring accountability and alignment with child safety goals.

● Conducted regular in-home safety and risk assessments and submitted case recommendations to family court.

● Coordinated multi-agency interventions to provide wraparound services, improve outcomes, and ensure child safety.

● Prepared legal documents, court petitions, and compliance reports in alignment with state deadlines and policy guidelines.

Foster Care Program Coordinator

2009-2011

● Coordinated the placement of children in safe foster homes by collaborating with families, legal teams, and community partners to ensure stability and well-being.

● Conducted comprehensive family assessments, quarterly child evaluations, and placement studies to support informed decision-making.

● Managed monthly in-home visits and compiled quarterly progress reports to track family progress toward reunification, guardianship, or adoption goals.

● Identified and referred families to critical community resources, supporting long-term success beyond placement. Advocated for children and families in court proceedings by preparing legal petitions, placement documentation, and delivering testimony

Administrative Coordinator- Water Dept. Health & Human services, Re-Entry City of Detroit Detroit, MI 1987-2004

● Managed administrative operations across multiple city departments, supporting essential public services in the Water Department, Department of Health & Human Services, and Reentry Programs.

● Coordinated compliance tracking for methadone treatment agencies, ensuring adherence to public health protocols and monitoring provider outcomes.

● Supported program delivery for the Women, Infants, and Children (WIC) Division by scheduling client services, preparing outreach materials, and facilitating community engagement events.

● Scheduled and coordinated meetings, transcribed minutes, and tracked action items to support cross-departmental program execution.

313-***-**** ******************@*****.*** Phoenix, Arizona Tresa Simmons

Project Coordination and Public Service Leadership Trauma-Informed Programs Cross-Sector Operations

● Processed requisitions, maintained inventory control, and ensured timely purchasing to support uninterrupted service delivery for public programs.

● Answered public inquiries and facilitated service requests, providing responsive communication between departments and the community.

EDUCATION & Certifications

Masters of Arts in Forensic Psychology Argosy University, Phoenix, Arizona 2011 Bachelors of Social Work Wayne State University, Detroit, Michigan 2007 313-***-**** ******************@*****.*** Phoenix, Arizona

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