United States Operations Manager
Resume:
Ana Riley
Harlingen, Texas, United States
**************@*****.***
SUMMARY
A competent, skilled, and results-driven professional with over 8 years of experience, and a strong record of achievement in providing the necessary guest services, hospitality, linen/laundry/executive housekeeping management and personnel motivation expertise to ensure streamlined operations, guest satisfaction, and increased proficiency.
BILINGUAL: ENGLISH / SPANISH
Effective decision-maker; able to quickly evaluate available alternatives in a logical manner. Excellent communicating, listening, and negotiating skills coupled with the ability to establish and maintain rapport with all levels of personnel, management, and clients. Computer Operations: Microsoft Office Suite
Proven background at high levels of personnel development and training, encompassing leadership, team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
WORK EXPERIENCE
June 2022 - Oct 2022
OPERATIONS MANAGER
COOPERATIVE LAUNDRY
San Marcos, Texas, United States
Metrics, leading people, scheduling, performance reviews, Housekeeping Jun2022-Oct-2022
March 2013-September 2017
SUPERVISOR/LAUNDRY/EXECUTIVE HOUSEKEEPING MANAGER
THE GRANDVIEW RESORT
Las Vegas, Nevada, United States
Performed a diverse range of responsibilities to include, but not limited to: overseeing both productivity and performance, and "hands-on" management of up to 20 personnel while supervising teams production for all orders required on all 8 towers of property on a daily basis; measuring water and linen quality for best linen overall quality production; all of which resulting in highly efficient and smooth flowing laundry management operations.
Interact with housekeeping, Janitorial department ensuring all orders are correctly and timely completed, while performing weekly and monthly inventory control of all linen and chemicals. Additionally, ensured all driers and washers are well maintenance and/or call for equipment maintenance when necessary.
Nannies and Housekeepers USA
December 2013- December 2016
Performed overnight babysitting duties
Watched over children from ages 2 to 9 years old
Duties included entertaining the children, feeding, bathing, and putting them to bed while parents were attending events in town
November 2009-February 2013
LAUNDRY SUPERVISOR
PLANET HOLLYWOOD RESORT
Las Vegas, Nevada, United States
Responsibilities encompassed: managing and supervising a staff of 20 employees with accountability for outgoing highlevel linen quality practices; consistently discarded and treated soiled stains when needed. Responsible for upkeep, safety and a consistently highly productive environment. Performed comprehensive inventory checks of chemical inventories, and worked closely/interacted with team of both Housekeeping and Janitors, while ensuring excellent guest services, guest satisfaction, as well as problem-solving pertinent issues and implementing viable solutions. October 2002-October 2009
HOUSE MANAGER / ASSISTANT / EXECUTIVE HOUSEKEEPER
INDIVIDUAL RESIDENCE
Pittsburgh, Pennsylvania, United States
Worked for well-known family of attorneys managing their residence as well as their public and private life's.
Functions as executive housekeeper(from 2002-2005) included: Deep cleaning of entire house (bathrooms, vacuuming, changing linens, laundry, windows, dishes, closets, armories, polish furniture)
Helping to prepare food
Ran various errands (mail pickup, groceries, dry cleaning) Control inventories of necessary items needed in home Promoted to house manager in 2005 -2009 (new duties listed below): Supervised babysitters of young children, and all property functions. Additionally, served as an assistant administering all correspondence and handling incoming telephone calls, and efficient calendar organization of numerous upcoming meetings. Supervised other housekeepers (3 in total) and groundskeepers (2 in total) Also did the functions of executive housekeeper (listed above) EDUCATION
Master's Degree
UNIVERSITY OF GUADALAJARA
Master's Degree - Accounting & Administration / Bachelor’s degree - Accounting & Administration Specialized Training / Professional Development
CPR Certified - Red Cross
Cell Phones in the Workplace
Slips trips & Falls Safety
Violence in the Workplace Safety
Becoming a Leader & Creating a Positive Workplace
Workplace Ethics
Sexual Harassment Training
How to Resolve Conflict
Becoming A Supervisor Through Management
Accounting & Administration
SKILLS
Inventory Control
Contracts Buying/Procurement Purchasing
Housekeeping Operations
Operations Management
Maintenance Equipment
People Oriented Problem-Solving
Bilingual
Real Estate Facets
Guest Satisfaction
CPR Certified RED Cross
Team Building
Correspondence Closing
Accounting
Computer Operations
Workplace Safety
Microsoft Office
CERTIFICATIONS
CPR
LANGUAGES
English - Intermediate
Spanish - Fluent
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