Administration Assistant

Location:

Fort Worth, TX

Posted:

August 03, 2025

Contact this candidate

Resume:

April McKinzie

Customer Relations Specialist

White Settlement, TX 76108

************@*****.***

+1-817-***-****

Professional Summary

Highly experienced customer service professional with 15+ years in various industries, adept at providing administrative support, resolving conflicts, and consistently delivery exceptional customer service, even in fast-paced environments.

Authorized to work in the US for any employer

Work Experience

Residential House Cleaner

Homeaglow-Remote

December 2024 to Present

• Maintained high standards of cleanliness and attention to detail in all assigned tasks

• Collaborated with clients to understand their specific cleaning needs and preferences

• Worked independently with minimal supervision while maintaining a high level of productivity

• Demonstrated flexibility in accommodating schedule changes or additional cleaning requests from clients

Customer Relations Specialist

City of White Settlement-White Settlement, TX

March 2024 to September 2024

• Responded to customer inquiries and resolved issues in a timely and professional manner

• Developed strong relationships with key customers, resulting in increased repeat business

• Assisted customers with account setup, troubleshooting, scheduling, billing inquiries and managed calender events

• Maintained accurate records of all customer interactions using CRM software

• Handled escalated customer complaints with empathy and professionalism, achieving a 90% resolution rate within the first contact

• Achieved monthly targets for call volume, and respond to emails request

• Collaborated with the sales team to identify potential leads from existing customer base

• Conducted customer satisfaction surveys to gather feedback on overall experience and identify areas for improvement

Teaching Assistant

WSISD-White Settlement-White Settlement, TX

January 2023 to August 2024

• Provided one-on-one support to students with special needs, helping them achieve academic goals

• Managed classroom activities and maintained a positive learning environment for students

• Supported lead teacher in conducting assessments and tracking student progress throughout the school year

• Implemented behavior management strategies outlined by the lead teacher, promoting a positive classroom environment

• Attended professional development workshops focused on enhancing teaching techniques Operations Supervisor

City of White Settlement-White Settlement, TX

February 2023 to September 2023

• Supervised a team of 13 operations staff, ensuring efficient and smooth daily operations

• Trained and mentored new hires on company policies, procedures, and safety protocols

• Collaborated with cross-functional teams including logistics, sales, and finance departments to align goals

• Increase sales through inbound calls, emails and messaging system.

• Improved customer satisfaction ratings by resolving escalated issues promptly and effectively In Home Caregiver

Mother-White Settlement, TX

September 2022 to February 2023

• Assisted clients in engaging in social and recreational activities, promoting a sense of purpose and connection

• Ensured clients' comfort and safety during the night by providing overnight care and assistance as required

• Responded to emergencies calmly and efficiently, following established protocols and seeking assistance when needed

• Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces

• Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort

Parts Sales Manager

Auto Zone Auto Part-Fort Worth, TX

June 2019 to September 2022

• Managed a team of 6 parts sales representatives, providing guidance and support to achieve monthly sales targets

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring high levels of satisfaction among clients

• Trained staff on product knowledge, features, benefits, and upselling techniques to enhance their ability to meet customers' needs effectively

• Managed inventory levels to optimize stock availability while minimizing excess or obsolete inventory costs

• Established strong relationships with key clients, resulting in increased repeat business and customer satisfaction

Floral Manager

Mary Poppins Balloons and Flowers-White Settlement, TX March 2015 to June 2019

• Demonstrated extensive knowledge of different types of flowers, plants, and floral arrangements to effectively guide customers in their purchasing decisions

• Managed inventory levels by monitoring stock levels, placing orders for replenishment when necessary, and conducting regular audits to ensure accuracy

• Processed customer transactions accurately and efficiently using point-of-sale systems while adhering to company policies and procedures

• Assisted in the coordination of special events such as weddings or corporate functions by providing expert advice on floral selections and arranging customized packages

• Collaborated with suppliers/vendors to negotiate favorable pricing terms for bulk purchases resulting in cost savings for the company

Education

Online course in Becoming a paralegal

Alison-Remote

February 2024 to Present

Certificate in Property management

Alison-Remote

January 2023 to Present

Online Courses in Seller training

TABC-Remote

December 2023 to December 2025

Online Courses in Secretarial Studies and Office Administration Alison-Remote

July 2025 to July 2025

Online course in Medical Office Administration

Alison-Remote

July 2025 to July 2025

Online Courses in Texas Illegal dumping resource center Texas department of licensing-Remote

September 2022 to October 2022

Online Courses in Texas Principles of Real Estate I Lamar Institute of Technology-Remote

June 2014 to August 2014

Online Courses in Texas Law of Real Estate II