Customer Service Team Members

CHELSEA MORALES

*************@*****.*** 469-***-**** Waxahachie, TX 75119 WWW: Bold Profile

Summary Adept in lean leadership and bilingual communication, I significantly enhanced operational efficiency at Walgreens by implementing lean principles and coaching teams. My ability to multitask and foster relationships has consistently improved productivity and customer service, showcasing my leadership and staff supervision skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills Bilingual

Demonstrates leadership and management

skills

Multitask, effectively manage time, and meet

deadlines

Excellent customer service and build

relationships

Training, coaching, and developing the right

talent for different positions within the

company

Staff supervision

Team motivation techniques

Lean leadership

Experience Lean 10/2020 - Current

Walgreens Waxahachie, TX

Kept work areas clean, neat and organized for optimal productivity and worker safety. Applied lean principles such as 5S methodology to streamline processes where possible. Implemented lean manufacturing principles such as 5S, Kaizen, Value Stream Mapping. Coached team members on process improvement initiatives, utilizing Lean Six Sigma principles. Packaged items with appropriate materials to prevent damage during shipping. Collaborated with team members to streamline picking processes. Explained goals and expectations required of trainees. Adapted teaching methods according to the needs of individual learners or groups. Trained newly hired top talent to fill key positions and maximize productivity. Utilized RF scanners to scan products accurately and efficiently. Carried or transported orders to shipping locations or delivery platforms with material handling equipment.

Communicated regularly with management regarding inventory issues or discrepancies. Assistant Manager 05/2018 - 10/2020

Covington Credit Waxahachie, TX

Maintained client files and ensured compliance with lending regulations. Maintained updated records of customer account activities. Recorded applications for loan and credit, loan information and disbursements of funds. Compiled and verified financial documents necessary for loan processing. Established strong relationships with clients through frequent communication about their accounts.

Accepted payment on accounts.

C

M

Identified and resolved issues that arose during the loan application process. Verified accuracy of financial statements submitted by borrowers in support of their loan application.

Presented loan and repayment schedules to customers. Checked value of customer collateral to hold as loan security. Reviewed customer accounts to determine on-time payments and loan terms compliance. Lean Counter 10/2015 - 10/2020

Panda Express Waxahachie, TX

Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.

Processed customer payments quickly and returned exact change and receipts. Performed opening duties such as setting up registers with required supplies for shift operations. Counted and balanced cashier drawers.

Kept check-out areas clean, organized and well-stocked to maintain attractive store. Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.

Followed store policies and procedures in regards to cleaning and sanitizing. Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.

Restocked inventory when necessary to maintain sufficient levels at the front counter area. Delegated work to staff, setting priorities and goals. Produced thorough, accurate and timely reports of project activities. Developed a system for tracking inventory and ordering supplies as needed. Education and

Training

High School Diploma 05/2016

Waxahachie High School Waxahachie, TX

Accomplishments 2023 Champion of Champions nominated for Curious for Innovation/Improvement . 2024 Champion of Champions nominated for Connected together, Business Team.

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