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Technical Support Service Parts

Location:
Liverpool, NY
Posted:
August 03, 2025

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Resume:

OBJECTIVE

A results-driven and focused individual in search of a position that allows for the application of accounting, organizational, planning, record keeping, problem-solving and secretarial skills to support manage data and achieve corporate goals.

EDUCATION

Syracuse University

M.S. Business Analytics

SUNY College at Brockport

Bachelor of Science in Mathematics

Minor in Economics

WORK EXPIERENCE

Carrier Corporation

Service Parts Engineer

August 2021 – Present (Full-Time)

Provide technical support and manage issues from both ICP and CBP-Ductless marketing groups, including pricing updates, part supersession, and obsolescence.

Create new catalogs for all released models from the product group.

Track product change announcements related to assigned products, and implement and changes required for service parts support, including changes, supersessions, and new part additions to EPMS, EPIC, and C10.

Develop service parts lists and images for assigned products, according to product introduction schedules.

Coordinate the initial setup and completion of new part setups for proprietary parts associated with assigned products in C10 and SAP.

Determine end of life dates on both residential Carrier and ICP brand parts and models based off weekly reports.

Perform next revision changes for purchased part specifications.

Continue to support the daily duties associated with the document coordinator position.

Bryant & Stratton University

Library Support and Testing Center Assistant

September 2023-Present (Part-Time)

September 2020-October 2021 (Part-Time)

Aid students within the library and computer labs.

Provide tutoring assistance to students for computer based and math related courses.

Proctor prospect students during admission exams.

Proctor current students during midterm and final exams.

Carrier Corporation

Document Coordinator

August 2018-August 2021 (Full-Time)

Accurately read and analyze draft drawings of part and unit assemblies.

Ensure lawyers receive the proper legal drawings pertaining to legal cases.

Ensure proprietary regulations are maintained for obsolete part drawing release to customers.

Perform system updates in C10, EPMS, and EPIC regarding part descriptions, quantities, and suppressions.

Organize aperture cards, documents, and purchased part specifications in our documentation room and database systems- Windchill, EPIC, and EPMS.

Carrier Corporation

Parts & Information Management Technician

June 2018-August 2018 (Full-Time)

Collect part data by contacting suppliers and research through documentation.

Input collected data into PIM system for routine nightly updates to distribution websites.

Sort, edit, and upload warehouse part photos for distribution website updates.

ACTIVITES

Brockport Math Club

January 2016-May 2018

Brockport Club Gymnastics

August 2014-May 2016



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