Customer Service Spanish Language

Jovana Jeremic

MIDDLE VILLAGE, NY ***** 718-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

● Valedictorian candidate for 2024 LAGCC graduation ceremony

● Demonstrated responsibility, commitment, fast learning, and adaptivity.

● Fluent in Montenegrin, Serbian, Croatian and Bosnian language

● Intermediate fluency in Spanish language

● 10+ years of valuable experience in the dynamic hospitality industry

● Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook EDUCATION

LaGuardia Community College/CUNY, Long Island City, NY Associate in Science in Criminal Justice

Graduated: June 2024

GPA: 3.8

New York State Court Interpreter Intern, NY, April/May 2024 Spanish Berges Institute NYC (Intermediate fluency), NY, 2018 NYC Certification in Food Protection, NY, 2016

EXPERIENCE

Archer Hotel, New York, NY

Bartender September, 2023 – June, 2024

● Exceptional customer service skills to create a welcoming atmosphere for hotel guests, while also providing upscale service in a fast-paced rooftop bar setting.

● Proficient in creating classic and innovative cocktails to cater to a diverse clientele and enhance the overall guest experience in both the hotel lobby and rooftop bar.

● Strong organizational skills to manage inventory, orders, and maintain a clean and efficient bar area, ensuring smooth operations in both the lobby and rooftop settings.

● Scheduled reservations and handled complaints/ feedback with exceptional professionalism by prioritizing customer satisfaction.

Kurant Wine Bar, New York, NY - (Bartender) July, 2021 – August, 2023 Copinette, New York, NY - (Bartender/Server) August-2020-June 2021 The Black Derby, New York, NY - (Bartender) April, 2019 – March, 2020 The Flying Puck, New York, NY- (Bartender) September, 2018 – March, 2019 Harrington’s Bar & Grill, New York, NY - (Server) February, 2016 – August, 2018 Route 66, New York, NY - (Server) August, 2014 – January, 2016 VOLUNTEER EXPERIENCE

TCS NEW YORK CITY MARATHON, NY

● Volunteering in the 2019 VIP section at Javits Center, welcoming VIP runners and assisting with their running numbers.

● Served as a volunteer in Staten Island on day of the marathon, starting at 5am. I was assigned to the Running for Kids Team after offering to help without knowing where to go.

Contact this candidate