Power Platform Microsoft Dynamics
Resume:
SRIJA RAMARTHY
Srija Ramarthy *********@*****.***
Professional Summary
Seasoned Microsoft Dynamics 365 Solution Architect with over 10 years of IT experience, including 5+ years specializing in Dynamics 365 Customer Engagement and Power Platform. Proven track record in leading full-lifecycle D365 implementations, designing scalable, secure architectures, and aligning solutions with complex business goals. Expertise spans enterprise architecture, system integration, Power Platform governance, and cloud-native solutions using Azure services. Adept in managing cross-functional teams, driving Agile delivery, and ensuring stakeholder alignment from design to deployment. Microsoft Dynamics 365 Expertise (5+ Years):
• End-to-End D365 Implementations: Led enterprise-scale projects across Sales, Service, and custom modules.
• Solution Architecture & Design: Created scalable designs using model-driven apps, Power Apps, Dataverse, and Azure integrations.
• Security & Compliance: Designed robust security models including role-based security, field-level security, and business unit hierarchies.
• Integration Strategy: Defined integration patterns using Azure Logic Apps, Service Bus, Web APIs, and custom connectors.
• Governance & Standards: Established DevOps pipelines, branching strategies, and ALM practices using Azure DevOps.
• Power Platform Strategy: Championed low-code/no-code solutions, enabling citizen development while maintaining enterprise compliance.
• Successfully delivered end-to-end implementations of D365 Customer Engagement applications, including modules such as Sales, Customer Service, and custom model-driven apps.
• Deep understanding of Dynamics 365 architecture, customization, configuration, and extension using both out-of-the-box features and custom code.
• Developed tailored CRM solutions that address complex business requirements using JavaScript, TypeScript, C#, ASP.NET, HTML, and CSS, delivering responsive and user-friendly experiences.
• Designed and implemented custom workflows, plugins, business rules, and Power Automate flows to automate business processes and enhance system efficiency.
• Strong command of the Dynamics 365 security model, including role-based access, field-level security, and hierarchy security configurations to maintain data integrity and compliance.
• Utilized XRM Tooling, CRM SDK, and the Web API for data manipulation, integration, and extending platform capabilities.
• Hands-on experience in Power Platform components including Power Apps, Power Automate, and Dataverse, enabling low- code/no-code development for rapid solution delivery.
• Applied Object-Oriented Programming (OOP) principles and multi-threading techniques to create scalable, modular, and high-performance customizations within the D365 framework.
• Created detailed Visio diagrams and flowcharts to document business processes, entity relationships, and solution architecture for better stakeholder communication and system understanding.
• Managed and optimized relational databases (Dataverse) to ensure high availability, data integrity, and performance of CRM systems.
• Built and maintained modern, intuitive web applications integrated with D365 to support customer-facing and internal business operations.
TECHNICAL SKILLS( Example)
CRM Platform Microsoft Dynamics 365 (Customer Engagement), Power Platform, Dataverse Programming Languages C#, JavaScript, TypeScript, HTML, CSS, ASP.NET Customizations Plugins, Custom Workflows, JavaScript Web Resources, Ribbon Workbench, Business Rules
Power Platform Power Apps (Canvas & Model-Driven), Power Automate (Flows), Power BI
(basic integration)
Integration Tools Web API, OData, SDK (CRM SDK/XRM Tooling), Azure Logic Apps, Custom Connectors
Deployment Tools Solution Management, Pipeline Management. Database Dataverse, Microsoft SQL Server
Azure Services Azure Functions, Azure Logic Apps, Azure Service Bus, Azure Key Vault Dev Tools & IDEs Visual Studio, Visual Studio Code, XrmToolBox, Postman Source Control Azure DevOps (Repos & Pipelines), Git, GitHub Documentation & Design Microsoft Visio, Word, Excel SRIJA RAMARTHY
Srija Ramarthy *********@*****.***
Testing & Debugging Plugin Profiler, Browser Dev Tools, Tracing Service, Exception Logging PROFESSIONAL EXPERIENCE:
Client: HP Limited 11/2024 – Current Date
Project: (RPA – Remote Project Automation)
Role: Technical Lead
Location: Hyderbad
Description: It's a HP project Which deals with Automation of Existing System. It related to Enhancement of the Existing Out of the Box Entities and Integration with the third-party website. It Deals with the Service Module. Responsibilities Include:
• Involved in the Software Development Life Cycle (SDLC) for design, develop and testing of the application.
• Agile methodology
• Gathering and documenting the business requirements from business team and generating FDD and Technical Design using Visio.
• Architected automation solutions for existing D365 service modules.
• Designed integrations with third-party systems using Azure Web Jobs and Logic Apps.
• Oversaw enhancements across OOB entities; developed plugins, Flows, and HTML Web Resources.
• Lead technical architecture sessions and reviewed solutions with business and QA teams.
• Automating and integrating the application using the logic apps, Azure Web Jobs and Sql Db .
• Development using plugins, workflows, Flows, Logic apps, Custom Workflows, Business rules, JavaScript, Typescript, HTML Web resources and Iframes.
• Developing test cases, test steps and test sets for System integration testing and unit testing in HPLM.
• Coordinating with all the teams for the integration testing and running the updated report.
• Monitoring the reports for the integration testing to check the test step and set execution levels in HPLM
• Designing the UAT Test scripts for all the modules by working closely with the business process owners. Environment: Dynamics 365, C#.Net, Power Apps, PowerBI, Azure web apps, SQL 2022, FetchXML, HPLM, Bootstrap,
,Net4.5, JavaScript, Typescript, GITHUB, json, HTML, Visio 2013,XHTML, XML, CSS. Client: HP Limited. 12/2023 – 11/2024
Project: (DWA – Delivery Workflow Automation)
Role: Technical Lead Consultant
Location: Hyderabad
Description: It's a HP project Which deals with Automation of Existing System. It related to Enhancement of the Existing Out of the Box Entities and Integration with the third-party website. It Deals with the Service Module. Responsibilities Include:
• Involved in the Software Development Life Cycle (SDLC) for design, development and testing of the application.
• Implementing Sure Step methodology.
• Development using plugins, workflows, Flows, Logic apps, Custom Workflows, Business rules, JavaScript, Typescript, HTML Web resources and Iframes.
• Gathering and documenting the business requirements from business team and generating FDD using Vision.
• Developing, Updating and Creating Entities, Forms, Relationships and views using Dynamics 365 Online.
• Implementing case coordination between case management and sales module to CRUD Service Tickets and requests.
• Working with the testing teams and development teams for the prioritization of defects and getting them completed.
• Scheduling end to end testing with the business process owners and scheduling training sessions for the business team.
• Developing test cases, test steps and test sets for System integration testing and unit testing in Azure.
• Coordinating with all the teams for the integration testing and running the updated report.
• Monitoring the reports for the integration testing to check the test step and set execution levels in Azure AND TFS
• Designing the UAT Test scripts for all the modules by working closely with the business process owners. Environment: Dynamics 365, C#.Net, Power Apps, Azure web apps, SQL 2022, FetchXML, HPLM, Bootstrap,,Net4.5, JavaScript, Typescript, GITHUB, json, HTML, Visio 2013,XHTML, XML, CSS. SRIJA RAMARTHY
Srija Ramarthy *********@*****.***
Client: Microsoft. 02/2022 – 12/2023
Client Location: Kansas, USA
Project: Kansas Project
Location : Hyderabad
Role: Technical Lead Consultant
Description: It’s a Microsoft’s US based project which deals with complete prison process in Kansas State which includes the intake of the prisoner, staff management, creating court cases, creating court hearings, and it evaluates the risk level with the prisoners and prisoner mental conditions and many more.
Responsibilities Include:
• Involved in the Software Development Life Cycle (SDLC) for design, development and testing of the application.
• Implementing Sure Step methodology.
• Development using plugins, workflows, Flows, Logic apps, Custom Workflows, Business rules, JavaScript, Typescript, HTML Web resources and Iframes.
• Gathering and documenting the business requirements from business team and generating FDD using Vision.
• Developing, Updating and Creating Entities, Forms, Relationships and views using Dynamics 365 Online.
• Implementing case coordination between case management and sales module to CRUD Service Tickets and requests.
• Working with the testing teams and development teams for the prioritization of defects and getting them completed.
• Scheduling end to end testing with the business process owners and scheduling training sessions for the business team.
• Developing test cases, test steps and test sets for System integration testing and unit testing in Azure.
• Coordinating with all the teams for the integration testing and running the updated report.
• Monitoring the reports for the integration testing to check the test step and set execution levels in Azure AND TFS
• Designing the UAT Test scripts for all the modules by working closely with the business process owners. Environment: Dynamics 365, C#.Net, Power Apps, SQL 2022, FetchXML, HPLM, Bootstrap,,Net4.5, JavaScript, Typescript, GITHUB, json, HTML, Visio 2013,XHTML, XML, CSS.
Capgemini Software 08/2020 – 02/2022
Client: Auckland Transport Role
Client Location: New Zealand
Role: Application Support
Description: Auckland Transport project is a New Zealand Transport based project. It’s an already developed project and we had to work on enhancement of the project and supporting the client based on the issue which they were getting into the project. Responsibilities Include:
• Involved in the Software Development Life Cycle (SDLC) for design, development and testing of the application.
• Implementing Sure Step methodology.
• Development using plugins, workflows, Flows, Logic apps, Custom Workflows, Business rules, JavaScript, Typescript, HTML Web resources and Iframes.
• Gathering and documenting the business requirements from business team and generating FDD using Vision.
• Developing, Updating and Creating Entities, Forms, Relationships and views using Dynamics 365 Online.
• Implementing case coordination between case management and sales module to CRUD Service Tickets and requests.
• Working with the testing teams and development teams for the prioritization of defects and getting them completed.
• Scheduling end to end testing with the business process owners and scheduling training sessions for the business team.
• Developing test cases, test steps and test sets for System integration testing and unit testing in Azure.
• Coordinating with all the teams for the integration testing and running the updated report.
• Monitoring the reports for the integration testing to check the test step and set execution levels in Azure AND TFS
• Designing the UAT Test scripts for all the modules by working closely with the business process owners. Environment: Dynamics 365, C#.Net, Power Apps, Azure web apps, SQL 2022, FetchXML, HPLM, Bootstrap,Net4.5, JavaScript, Typescript, GITHUB, json, HTML, Visio 2013,XHTML, XML, CSS. SRIJA RAMARTHY
Srija Ramarthy *********@*****.***
Pacific Diagnostics 05/2018 – 08/2020
Client: Pacific Diagnostics
Client Location: Tanzania( Africa)
Role: Developer
Description: Health Care Service Expand market share in existing markets and launch operations in new markets to diversify across the continent. Invest in infrastructure and systems to support our growth. Responsibilities Include:
• Developing software solutions by studying information needs, conferring with users,
• studying systems flow, data usage, and work processes
• Working on the designing, coding, development, testing, documentation and debugging
• of applications to fulfil the requirements of one or more user areas till production support.
• Conducting unit testing on software to uncover bugs before deployment
• Performing the Root cause Analysis to identify the cause of issues in the test/production
• environment by the team during SIT, UAT and implementation
• Coding the mainframe development assignments in PL/1, modifying tables in DB2, using
• JCL to run batch jobs, and modifying the online screens using CICS
• Coded online applications using CICS webservices (SOAP/HTTP and SOAP/MQ)
• Examining the job log and resolving the production ABENDs; performing the Impact
• Analysis to resolve user queries.
• Using the TSO/ISPF utilities for editing and for monitoring Spools, to migrate files from
• one region to other regions.
Environment: Mainframes TSO, PL1/COBOL, CICS, IMS_DB and DB2. Colruyt IT Solutions 01/2015 – 04/2018
Client: Colruyt (Object star Migration and SCFP)
Client Location: Belgium( India)
Role: Developer
Description: From building applications to managing projects from start to finish, we have all IT jobs covered. With a team of some 2,000 IT professionals in Belgium, France and India, we pioneer new technologies and digital innovations. From blockchain and artificial intelligence to virtual reality, robotisation and the Internet of Things. For all our store formulas and supporting activities. We are ready for tomorrow.
Responsibilities Include:
• Developing software solutions by studying information needs, conferring with users,
• studying systems flow, data usage, and work processes
• Liaising with users for requirement gathering; preparing functional specifications and
• design documents
• Working on the designing, coding, development, testing, documentation and debugging
• of applications to fulfil the requirements of one or more user areas till production support.
• Conducting unit testing on software to uncover bugs before deployment
• Performing the Root cause Analysis to identify the cause of issues in the test/production
• environment by the team during SIT, UAT and implementation
• Executing the maintenance of program modules including operational support, problem
• resolution, production support, preventative and corrective maintenance along with
• enhancements
• Coding the mainframe development assignments in PL/1, modifying tables in DB2, using
• JCL to run batch jobs, and modifying the online screens using CICS
• Coded online applications using CICS webservices (SOAP/HTTP and SOAP/MQ)
• Examining the job log and resolving the production ABENDs; performing the Impact SRIJA RAMARTHY
Srija Ramarthy *********@*****.***
• Analysis to resolve user queries.
• Using the TSO/ISPF utilities for editing and for monitoring Spools, to migrate files from
• one region to other regions.
Environment: Mainframes TSO, PL1/COBOL, CICS, IMS_DB and DB2. EDUCATION: Bachelor’s in electrical And Electronic Engineering from JNTUH, India. (2010 - 2014)
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