It Infrastructure Information Technology

Alejandro Torres

***** * ******* ***** ** • Oro Valley, AZ • United States

520-***-**** • ************@*****.*** • LinkedIn - atorres87 US Citizen

Highly motivated and results-oriented IT professional with over 7 years of experience in infrastructure management, security, and user support. Proven ability to lead teams, implement strategic IT initiatives, and ensure business continuity. Currently pursuing a Master's degree in Cybersecurity to further enhance expertise.

Professional Experience

IT Infrastructure Manager Asarco July 2024 –February 2025

• Strategic Planning and Implementation: Directed the strategic planning, implementation, and maintenance of IT infrastructure, including servers, networks, data centers, cloud services, and virtualization environments (VMware).

• Team Leadership: Led a team of IT Infrastructure Engineers to optimize performance, security, and disaster recovery.

• Identity and Access Management: Managed Azure Entra ID, Active Directory, Exchange Online, and mobile device management (MDM) for seamless identity management and device security.

• Network Optimization: Collaborated with network and cross-functional teams to enhance network architecture, reduce latency, and improve connectivity across multiple sites.

Information Technology Manager Asarco January 2023 – July 2024

• Team Management: Managed a multidisciplinary IT team responsible for operations across 5 mine sites, ensuring system administration, network functionality, and user support.

• Strategic IT Planning: Spearheaded IT strategy development, focusing on efficiency, scalability, and cybersecurity.

• Identity and Access Management: Optimized identity management, implemented IT policies, and managed procurement processes for cost-effective solutions.

• Disaster Recovery Planning: Orchestrated disaster recovery plans, including redundant systems, backup solutions, and business continuity strategies.

• Cross-Functional Collaboration: Collaborated with cross-functional teams to assess and implement IT solutions that supported new business initiatives. IT Systems Engineer Asarco December 2018 – February 2023

• VMware vSphere Administration: Managed and optimized VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines. Implemented high availability features such as HA, DRS, and vMotion to ensure business continuity.

• Microsoft Endpoint Configuration Manager (MECM): Led the deployment and configuration of MECM, enabling centralized software distribution, patch management, and device management.

• Backup and Disaster Recovery: Utilized Veeam Backup & Replication to implement a comprehensive backup and recovery strategy, safeguarding critical data and ensuring timely restoration.

• Network Security and Monitoring: Deployed and configured network security tools like Darktrace and Zabbix to proactively identify and respond to potential threats.

• Windows Server Administration: Managed and maintained Windows Server infrastructure, including Active Directory, DNS, DHCP, and file/print services.

• Scripting and Automation: Utilized PowerShell and other scripting languages to automate routine tasks, improve efficiency, and reduce manual intervention.

• Security Best Practices: Adhered to security best practices, including regular security audits, vulnerability assessments, and incident response planning. Desktop Support Technician Asarco May 2018 – December 2018

• Hardware and Software Support: Assembled, repaired, and configured computer systems and peripherals for end users.

• Incident Resolution: Resolved incidents via remote and on-site support using ticketing systems like SeviceNow and Jira.

• User Account Management: Managed user accounts in Active Directory, performed imaging, and maintained equipment standards.

Information Systems Analyst Asarco May 2017 – May 2018

• Server Health Monitoring: Developed server health check protocols, contributing to departmental audits, vendor management, and IT budgeting.

• Security Awareness: Launched a Security Awareness Training program to improve user security awareness.

Education

• Masters in Cybersecurity (In Progress) SANS Technology Institute, Bethesda, MD

• Bachelor of Science in Information Technology, Cybersecurity University of Phoenix, Tucson, AZ (December 2016 – August 2018)

• Associate of Arts in Information Technology, Cybersecurity University of Phoenix, Tucson, AZ (January 2014 – November 2016)

Skills

• Technical Proficiencies: Windows Server 2012-2022, VMware vSphere, Microsoft Suite, SharePoint, SAP, RMM tools, ConnectWise, ServiceNow, Active Directory, O365, Veeam, Zabbix, Darktrace, Wireshark, SolarWinds, MECM, Intune, Apple ABM.

• Programming: Java, C#, Python basics

• Languages: Fluent in English and Spanish

• Additional Strengths: Detail-oriented, strong communication skills (written and verbal), proven leadership, project management, and customer support experience.

Contact this candidate