Technical Support Debt Collection

Boikanyo Innocent Letsoalo

Phone: 081-***-**** Email: ********.********@*****.*** Address: 1039 Lebanon, Mabopane, 0190

Professional Summary

Versatile and reliable professional with over 10 years of experience in operations, technical support, driving logistics, and debt collection. Proven ability to manage high-pressure tasks including network monitoring, dispatch coordination, and customer communication. Strong technical acumen with tools like Mix Telematics, RealPay, and Microsoft Excel. Known for being a team player with strong adaptability and a commitment to meeting deadlines and targets.

Skills

Technical & Monitoring Skills:

Network Monitoring

First Line Check

C-Track Maxx

Mix Telematics

ACSYS CGS

Microsoft Excel

Operations & Coordination:

Ticket Tracking

Escalation Coordination

Dispatching Technicians

Maintain SLA

Regular Feedback to Clients

Inala System

Administrative & Communication:

Data Capturing

Debt Collecting

Excalibur & RealPay Usage

Computer Literacy

Communication (Verbal & Written)

Professional Attributes:

Team Player

Working Under Pressure

Reaching Targets

Adaptability

Work Experience

Driver

Bidvest International Logistics (BMW Vehicle Distribution Centre) March 2024 – March 2025

Ensured goods collected or delivered were in good order with proper documentation according to Bidvest SOP.

Verified vehicle compliance with BMW standards.

Reported incidents promptly as they occurred.

Maintained strict adherence to PPE and SHE compliance procedures.

Debt Collection Agent

Alliance Call Centre Services September 2022 – January 2023

Contacted debtors to arrange payment plans via debit order or cash.

Negotiated settlements to resolve outstanding balances.

Used Excalibur for calls and RealPay to track approved Debichecks.

Service Management Coordinator (SMC Operator)

RO-Al Construction April 2013 – September 2019

Monitored alarms and logged incidents using ISP Data.

Escalated issues to department managers and tracked technician responses.

Generated quotations for completed work and deployed generators.

Captured data in internal systems and created reports.

Used WFM for Ericsson callouts and Mix Telematics to track vehicles/generators.

Debt Collection Agent

Magoveni Business January 2013 – April 2013

Contacted debtors to arrange payment on municipal accounts.

Updated records using SAP and AJS.

Conducted face-to-face customer service and payment arrangements.

Debt Collection & Trace Agent

Ver-Tex Solutions November 2011 – November 2012

Verified employment and arranged workplace visits for debt settlement.

Called debtors to negotiate payments and updated client information.

Performed data capturing and information management.

Sales Agent

Affinity Mobile March 2011 – November 2011

Sold publications and cellphone contracts.

Captured customer data and updated information records.

Education

Electrical Engineering N4 (Incomplete)

Tshwane South College 2010

Matric Certificate

Ngaka Maseko High School 2009

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