Program Manager Senior
Resume:
ORLANDO MORENO
Lake Mary, FL 32746
http://www.linkedin.com/in/orlandomoreno
*******@*******.***
Sr. PROGRAM MANAGER / MANAGING DIRECTOR
Highly skilled certified Senior Program Manager Director with extensive working experience on domestic and international multidisciplinary projects.
A fully bilingual (Spanish and English - US Citizen) engineer with management, sales, marketing skills and strengths in decision-making, systematization, negotiations, leadership, problem resolution, P&L experience building brands to overcome challenges.
ACCOMPLISHMENTS
Co-founded 2 hi-tech companies and services in Latin America, Canada, and the Caribbean, adding experience in engineering and project direction by setting priorities, reorganizing efforts, and surpassing goals to build wireless projects worth 1.2 billion dollars, generating a 600% ROI.
Managed over two hundred engineering/ops disciplines, the maintenance of 3100+ cell sites/BTS’s and multiple switching platforms with budgets over $500MM with vendors like Nokia, Ericsson, Nortel, Alcatel, Bechtel, Cingular Wireless, AT&T and T-Mobile deploying DAS, UMTS, GSM, TDMA, CDMA, 3G and 4G technologies.
Led R&D teams through research, development and manufacturing of OEM and after-market MYE products for deployment of integrated systems in 14,000 facilities, reaching $150 million in sales.
Produced a 40% increase in revenue, creating product specific marketing programs more suitable to Latin America and the Caribbean through partnership with current vendors, channels, VARs and independent dealers in every country and region of significant influence to the company. Increased profits by 20%, transforming a BOX building company, into a Total Solution Service Provider.
Launched a start-up company, emphasizing integrity and service as competitive differentiators, and growing business to a full-service enterprise with $160 MM revenue and 380 staff in two years.
Led subsidized companies to self-funded organizations through effective use of custom solution services, products and field training support, increasing its ROI to 23% after a major acquisition.
Founder of the telecomm branch (radio, CCTV and GPS) for the State of California DOT to enhance its communication and integration capacity with agencies like Local Police, Fire, CHP, EPA.
Led the nation’s first rail operator to get approval from the FRA on its PTC implementation plan for a broadband wireless network service to Metrolink under the Passenger Train Control System Project mandated as a key component of the U.S. Rail Safety Improvement Act of 2008.
PROFESSIONAL EXPERIENCE
OM Consultant Services. Orlando, FL. Sr. Project Manager Consultant 11/ 2022 – Present
Managed Services
●Managed complex projects from conception to integration and quality assurance into live service
●Designed configurable services based on business processes, strategy, architecture, and roadmaps for the implementation of the established targets
●Created PMO and corporate strategy to condition client to best practices of new century
●Work closely with team members to ensure an aligned and consistent service to customers
●Manage all aspects of small to intermediate projects throughout the development lifecycle, including project scope, schedule, resources, quality, costs, and change.
Florida State Department of Revenue (TSCTI) Tallahassee, FL. Sr. PM Consultant 11/ 2017 – 11/2022
ISP/IT Delivery Services
●Managed complex IT projects, conception to integration and quality assurance thru deployment
●Designed applications, services, interfaces, and configurable deliverables based on business processes, strategy, IT architecture and roadmaps for the implementation of the established targets
●Interface with all areas affected by the project, including end-user, services organizations, vendors, PMO and implementation partners. Creating corporate strategy, and enterprise standards
●Work with stakeholders and define project parameters, then translate customer needs into formal requirements, using knowledge of the industry and delivery methodology.
●Manage all aspects of small to intermediate projects throughout the development lifecycle, including project scope, schedule, resources, quality, costs, and change.
Verizon Tampa, FL. Sr. Project Manager Consultant 11/ 2017 – 11/2019
Managed Services and Construction
●Managed complex Telecomm projects, conception to integration and quality assurance thru deployment and construction
●Designed applications, services, interfaces, and configurable utilities based on business processes, strategy, and roadmaps for the implementation of the established targets
●Ensure satisfactory transfer of custody and control of product upon handoff, then close all project documentation and archive appropriate records.
●Develop detailed project schedule, resource plan, and status reports, managing task assignments to project resources and reporting on and managing project scope throughout the lifecycle
●Interface with all areas affected by the project, including end-user, services organizations, vendors, and implementation partners.
●Review project deliverables for accuracy, and apprise management of risks, issues, and recommended mitigations.
Nokia (Kineticom). Bloomington, MN. Sr. Project Manager Consultant 10/ 2014 – 11/ 2017
Wireless/Telecom Construction Manager
●Create enterprise and CRM solutions to scope, products, portfolio, and services within the assigned area of multiple BL responsibilities; including risk Mgmt., Stakeholders, closure, handovers, roadmap and Key Performance Indicators, Gross Margin, Project Cost/Price, Corrective Action Plans or Issue Mgmt. and Resolution; Data Warehouse, Big Data and LTE RAN implementation.
●Spear E2E financial planning, operational performance, and customer relationships to identify and create business opportunities and controlled program execution to improve revenue.
●Led processes to marketing requirements for small cells, fiber, network operations, supply chain, logistics alignment to the guidelines for the planning of all construction services, ordering and installation of Telco, power, equipment, antennas, generator, and shelters
●Managed stakeholders’ expectations, customers, project team / program organization, subcontractors, 3rd party vendors (multi-vendor partners), teams, Order Management Logistics
●Set up and maintained clear and effective internal and external communication within the customer and project teams by effective Change Management and SOX compliance
MASTEC (Insight Global). Orlando, FL. Sr. Program Manager Consultant 10/ 2013 – 10/ 2014
Wireless/Telecom Construction Manager
●Directed the day-to-day portfolio of self-performing installation staff, subcontractors and vendors engaged in the construction decommission and testing of all Telecom communications systems.
●Managed staff & subcontractors through infrastructure design, procurement, pricing, build, roadmap, portfolio, and testing; including Data Warehouse, Big Data and all activities related to the development of multiple, simultaneous Network infrastructure projects.
●Developed project estimates and budget of various cost components, including review and approval of contractor payments, requests, schedules, performance, and quality workmanship.
●Manage construction from site design visit through completed drawings including drawing review considering civil, structural, mechanical, and electrical feasibility; value engineering, zoning, FAA/FCC survey work, environmental certification, signoff, and change orders, RFPs.
●Managed C&E, design, and site acquisition teams to track milestone, reviews, guidelines and SLA’s
●Led deployment of Network Integration, E2E Testing, trace analysis, defects, CTS tickets, IMS Architecture and functional PLM elements and worked onsite with customers to manage scheduling, tracking, shipment, invoicing, and being the primary customer contact for all project-related matters.
AT&T (Tech Mahindra). Redmond, WA. Sr. Project Manager Consultant 12/ 2012 – 10/2013
AT&T End-to-End Troubleshooting Managed Services Mobility
●Created processes to align technology and enterprise infrastructure to business system initiatives
●Led LTE deployment, Network Integration, E2E Testing, trace analysis, defects, CTS tickets, HP Quality Center, IMS Architecture, ERP applications and functional elements, Data Warehouse and Big Data.
●Monitored factory schedules, invoicing, price, cash flow, MSA, RMAs, RACI in alignment with suppliers and negotiated with major vendors to improve pricing and delivery to accomplish the project goals.
●Resolved disputes involving back charges, escalation, delays, warranty, orders, price change, mark-ups, quotations, quality improvement, P&Ls, releases, lien and collection of all payments.
Cisco AS (TechSystems). Orlando, FL. Sr. Project Manager Consultant 12/2011 – 12/2012
Implementation Mobility / Broadband
●Managed and provide leadership role in creation and delivery of all project deliverables and documents to support all project team activities during project lifecycle including plan (presale), prepare, design, implement, operate, and optimize phases, including project resources
●Managed and resolve daily project issues, escalate issues as required through appropriate channels to ensure project deliverables are met and ensure customer satisfaction.
●Engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work
AT&T mobility (TechSystems). Cerritos, CA. Sr. Project Manager Consultant 12/2010 – 12/2011
Development and implementation Wireless / Broadband
●Responsible for the end-to-end oversight of Distributed Antennas Systems (DAS) deployment and solution delivery for AT&T; including wireless backhaul, directing the project efforts in a matrix environment at market and national level.
●Engaged in the construction installation, deployment, commission / decommission and in-service testing of all Telecom communications systems, as related to the work
●Led teams including, RF engineering, operations, construction and planning to deliver on time, within budget and update actuals in QuickBase, SOX. MS Project, CASPR, Mobius, CAPTRAC, Siterra, and CSS.
●Managed cross functional actives: working all markets involved to plan capacity, remove deployment roadblocks, create presentations, and serving as the go-to person for all internal and external entities.
Parsons (Mycom). Ontario, CA. Sr. Project Manager Consultant 01/2010 – 12/2010
RF and Radio System Development and implementation
●Led the design of a nationwide interoperable wireless communications system, using a multi-phase radio network to support and monitor all passenger train activities, prevent train collisions and enhance public safety to the Federal Railroad industry, SCRRA, Metrolink and Caltrains.
●Responsible for the design and implementation of a PTC system, including on-board computers, display screens, GPS tracking and radios on 57 cab cars and 52 locomotives, stop enforcement at 476 signals, and fully interoperable with Union Pacific ’s and BNSF’s PTC ’s systems.
Rapiscan – OSI systems. Torrance, CA. Senior Program Management Director. 01/2009 – 01/2010
Technology – Product development and implementation
●Managed a $200MM turnkey Homeland project through Rapiscan-OSI Systems to design, supply and implement a system for inspection of all documented baggage in all GAP airports in Mexico.
●Led installation teams to successful commission of security software and devices including CCTV system in 22 airports: managing 380 installers and training staffing for the DOT, TSA and FAA
Fiserv. Orlando, FL. Senior Program Manager. 11/2007 – 01/2009
Technology development and implementation
●Led AML, transaction monitoring programs for 35+ banking software with budgets up to $500M and development of new clients, including gap resolution between requirements, design, work output, and client expectations for LATAM, NAM, APAC, EMEA and Mexico.
●Managed medium to large scale solution implementations by uses of processes, improvement, and best practice to strategize protocols and determine appropriate configurations, techniques, and methodologies, including development of Fiserv’s programs like ACH, Aperio
●Provided team leadership through analysis, scheduling, production, implementation, and monitoring to bring assigned projects to a successful conclusion.
T-Mobile (Kineticom). Santa Ana, CA. Sr Program Manager Consultant. 02/2007 – 11/2007
Wireless Telecomm Provider
●Monitored and tracked progress and work with all stakeholders (Local, National, Regional, and Market as well as LEC) to ensured deliverables and construction requirements were met.
●Worked with internal and external entities to deliver customer and executive briefings on deployment, technical issues/solutions, pricing, schedule of timelines and update of databases.
●Executed plans and supervised contractors, providers, and vendors to deploy A&E to UMTS, GSM, TDMA, CDMA, RFID, NFC, microwave technologies; in compliance with environmental and site acquisition requirements for new site build, modification, and property management resolution
Cingular Wireless (TechSystems). Cerritos, CA. Sr Program Manager Consultant. 05/2005 – 02/2007
Wireless Telecomm Provider
●Executed $500MM project plans in sync with internal teams and vendors during the RIP, 3G RNC deployment, RAN Growth, E911 roll outs, CDMA, microwave, backhaul, BSC, MSC, OSS and CS Core.
●Managed and supported new site development and quality control. And all issues reported to the regional provisioning group, and the local exchange carrier site build committee.
●Responsible for inquires related to site acquisition, zoning, title, site walks, submittals, design, construction, power, telecom services, project deliverables and decommissioning of temporary sites.
ELECTROSONIC (TechSystems). Burbank, CA. Sr Program Manager Consultant. 12/2004 – 05/2005
Audio, visual, and new technology
●Designed large audio, visual, lighting and control system, schematics, drawings, and layouts, to fabricate, install and support sales and marketing submittals, bids, and proposals.
●Managed the processes through all stages of the product development (concept, prototype, evaluation, A/V system testing, product specifications, technology development, QA, and launch).
Walt Disney Internet Group, WDIG. North Hollywood, CA. PM Consultant. 05/2004 – 12/2004
The Walt Disney Internet Group, Entertainment and New Technologies
●Launched within 60 days, a business plan to develop a new wireless venture to enhance the state of art integrated solutions for the entertainment industry, creating methods and benchmarking techniques to coached staff in the application of standard project management methodology and tools, including QA/QC testing and implementation of complex integrated BI solutions to optimize system and business processes.
SBC (TechSystems). San Ramon, CA. Consultant. 08/2003 – 05/2004
Telecomm, Broadband, Construction
●Led third party vendors and agencies, as well as internal depts. like admin, database, safety, staffing and TT management, field services, NOC, customer care and help desk, design and engineering.
●Drive regional implementation for radio, data, cabling and underground, IP PBX, voice over IP systems, LAN, WAN, VPN, WiFi, multimedia messaging, wireless & wireline, converged networks, call center solutions, system admin / troubleshooting tools, and disaster recovery.
E-global Networks (TechSystems). San Ramon, CA. VP - Consultant Operations. 01/2002 – 08/2003
E-commerce, Financial, Banking and Manufacturing industry
●Managed $700MM P&L major consulting service operations through product development initiatives, analysis and SOP to manufacturing, engineering, planning, quality assurance and procurement.
●Responsible for working with cross-functional teams in delivering product initiatives and strategies to define product branding and market opportunities.
●Developed analytical and organizational processes to achieve higher productivity through effective work breakdown structures, methods, schedules and resource, cost, and budget plans.
NICE Systems. Santa Clara, CA. World Regional Manager for Latin America. 03/1999 – 01/2002 Voice/Data recording and IT solutions, E-business, CRM
●Led project managers onto their daily activities and adherence to standards, quality, costs, gross profit, scheduling and all related tasks to the successful delivery of the project.
●Coached account executives and contractors to developed and implement projects including equipment installations, asset recovery, materials management, and customized services.
●Managed resources to maintain project cost and schedule, including sourcing, subcontractor negotiation, researching technical issues, quoting the customer price and delivery, and ensuring responsive, high-quality service to our clients at call centers, NOC, management business information systems, and change supply.
VITACOM Corp. Santa Clara CA. Senior Project Manager. 02/1996 – 05/1999
Telecommunications & Wireless
●Managed cross-functional teams throughout all phase of the enterprise, plan, specification, installation, evaluation, pricing, scheduling, negotiations, testing and escalation.
●Responsible for equipment certification, supply chain, global logistics and NOC operations
●Developed division’s first training program for warehouse associates, saving $2 MM per year.
University of California at Berkeley. Dept. Network and Telecomm. Manager. 10/1993 – 02/1996
Education
●Supervised the design, operation and maintenance of voice and data systems, network management and network security systems for business wide implementation.
●Negotiated compliance procedures, work plans, quality control manuals with architects, consultants, city, state and federal agencies through conceptual design and development phases for all infrastructure projects.
Pacific Gas & Electric (P.G&E). Supervisor. 01/1990- 10/1993
Utility Industry
●Led design, testing, outage, implementation, electronic boards, service failures, commercial / residential lighting systems, as well as power automation, power distribution and protection systems.
Department of Transportation of the State of California (CALTRANS). Electric Engineer 01/1987-01/1990
Transportation, DOT
●Designed road assistance CALL BOXES, changeable message signs, SCADA, vehicle identification number, emergency broadcast, computerized Toll Collection, power controls and fast track systems, high voltage protection, traffic management, Video/Audio, CCTV systems installed on every ramp, Freeways and Bridges in USA and its LAN/WAN connection to the main control and monitoring center.
EDUCATION
BSEE, University of the Pacific, Stockton, California.
AA American and International Business Studies, College of the Pacific. Stockton, California
Co-op: IBM, Apple Computers
MSEE telecommunication & automation engineering, UC Berkeley, California
CERTIFICATIONS
PMI and AMA project management certification, PMP.
OSHA 30 Construction and OSHA 30 General Industry
Certified Networks Security Engineer, CNSE
Scale AGILE Program Consultant Certified. SCP
Six Sigma Certified
Certified Construction Manager
DOT and DOD Certified
Cisco Certified
PUBLICATIONS
http://www.slideshare.net/orlandomoreno
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