Customer Service Special Education

DORIS BUTLER-BOWENS

404-***-**** *************@*****.***

OBJECTIVE

Seeking to continue a productive and rewarding healthcare career with a great organization where my substantial professional experience and customer service smile will be recognized as a valuable asset.

CORE CLINICAL SKILLS

Phlebotomy, Veni-Puncture, Evacuated Tube

CLSI Order of Draw, Collecting Specimen

Finger Stick, Micropipette, Butterfly

CPR, BLS, AED

HIPAA, Professional Conduct, Ethics

Medical/Laboratory Requisition

Infection Control, Biohazard Disposal, Safety

Bowel Stimulation

Documentation

Wound Care

PROFESSIONAL CERTIFICATIONS

NHA Phlebotomist Certification: CPT- W2Z4C4D7

Georgia Nurse Aid Registry#: CN0028900713

PROFESSIONAL WORK EXPERIENCE

07/2021 – present: Paraprofessional in special education department, Douglas County school system, Douglasville, Ga 30135.

Health monitor

Monitor students with special needs

Assist teacher with academic and behavioral support

Assist teacher with execution of the students’ individual education plans

Support teacher in implementing and reinforcing instructional programming

05/2018 - 08/2022 Current: Wellstar Health System, ED Tech / Phlebotomist, Douglasville, GA

• Monitored patients with behavioral health and medical issues in an acute setting

• Assisted Nurse by taking vital signs, collecting lab specimens, completing EKG’s,

and various tasks to assist with patient care in the emergency department

• Communicated effectively and professionally with family and health care providers

04/2012-10/2016: Private Duty CNA/PCT, Kennesaw, GA

• Provided all daily living tasks to enhance quality of life for obese paraplegic patient.

• Administered medication, vital signs, monitored B/S and Insulin intake.

• Reported changes in daily weights, bed pans, bathing patients, super pubic catheter changing

01/2015-01/2016: CSL Plasma, Phlebotomist, Smyrna, GA

• Responsible for efficient and effective collection of plasma from donors.

• Phlebotomist duties, hundreds of successful venipuncture procedures.

• Monitoring and observation of the Haemonetics PCS 2 machine.

• Superior infection control and patient ID techniques.

05/2010-05/2013: Assured & Associates, Certified Nurse Assistant, Douglasville, GA

• Home Personal Care Assistant, assisted with bathing, dressing, and skin care.

• Administered medication, vital signs, monitored B/S and Insulin intake, documentation.

EDUCATION AND TRAINING

06/2019, Career Employment Consulting: Phlebotomist Training, Atlanta, GA

• Intensive training to become a National Certified Phlebotomist. Topics included:

• Venipuncture’s (straight needle, butterfly), CLSI order of draw and CLIA Testing

• Dermal/capillary punctures, glucose finger stick, micropipette and micro hematocrit test

• Circulatory pathway/anatomical structures utilized in blood collection; lab requisitions

• Laboratory procedures, blood components, erythrocyte sedimentation rate, urinalysis

• Knowledge of centrifuge, specimen processing, evacuated tube systems and tube additives

• Slide preparation, collection variables, and special handling techniques

• Infection control, safety, biohazard disposal and quality assurance

• HIPAA patient confidentiality requirements. Professional conduct and ethics training

05/2010, Assured & Associates: Certified Nurse Assistant Training, Douglasville, GA

• Intensive training to become a State Licensed Certified Nurse Assistant.

• CPR/Basic First Aid, Medical Terminology, Vital Signs.

06/2004, MedTech Learning Center: Diploma-Phlebotomist, Decatur, GA

05/2003, Illinois School of Health Careers: Diploma-Medical Assistant, Decatur, GA

09/1984 – 06/1988, Dr. Martin Luther King, Jr. High School – Diploma, Chicago, IL

ADDITIONAL SKILLS

Types 60+ WPM, 9000+ KSH, MS Office, solid computer skills, accurate data-entry skills

Excellent organizational and interpersonal skills

Outstanding customer service, communication skills and excellent leadership skills

Positive demeanor, goal-oriented, self-starter, quick learner, fast on feet, dependable

Calm and level-headed under stress, Quick problem solver, works well within a team

Known for tact and diplomacy in handling sensitive issues, maintaining confidentiality

Established record of reliability and creating positive rapport with patients, family and staff

AVAILABILITY:

DAY SHIFT, EVENING SHIFT, FULL-TIME, PART-TIME OR PRN

DRUG AND TOBACCO FREE

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