Customer Service Loan Servicing
Resume:
AMNA ZAHEER
Simi Valley, CA *****
************@*******.***
SUMMARY
Detail-oriented Loan Servicing Associate with a Bachelor of Science in Business Administration. Experienced in financial operations, bank reconciliations, and customer service. Adept at managing loan servicing tasks and collaborating effectively within a team to meet deadlines and maintain accuracy. Proficient in Microsoft Office Suite and committed to continuous learning through professional development.
SKILLS
Excellent Attention to Detail
Effective Time Management
Exceptional Customer Service
Proficient in Microsoft Office Suites
Financial Operations
EXPERIENCE
Loan Servicing Associate
Anchor Loans Thousand Oaks, CA June 2024 – September 2024
Complete daily trust account bank reconciliations.
Complete daily lender account bank reconciliations.
Process checks and ACH payments received from borrowers for loan payments.
Process borrower loan payoffs.
Complete daily bank deposits online.
Complete loan fee and holdback transfers.
Bank statement filling.
Merchandising Associate
Marshalls Simi Valley, CA August 2023 – May 2024
Contribute to the successful implementation and execution of merchandise pricing strategies.
Maintain the organization and integrity of the sales floor layout, ensuring alignment with corporate policies.
Provide exemplary customer service by addressing inquiries, resolving discrepancies, and fulfilling requests.
Support inventory management processes to uphold accuracy and efficiency.
Execute various office tasks including filing, copying, faxing, and managing office supplies.
EDUCATION
Microsoft Word Certification Course
Simi Institute for Careers & Education Simi Valley, CA
Bachelor of Science, Business Administration
California State University Channel Islands Camarillo, CA
Achievements: Dean’s List and Honor Roll
Associate of Science, Business Administration
Moorpark Community College Moorpark, CA
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