Customer Service Representative
Resume:
Angela Keener
Southfield, MI 48033
***************@*****.***
Objective
I am looking to obtain a position as a Customer Service Representative, Administrative Assistant, Account Manager or Order Processor. I have numerous years of experience in customer service, collections, customer retention and sales. Very efficient at resolving customer-related issues.
Work Experience
Teleservice Customer Service Representative
Social Security Administration - Detroit, MI
September 2022 to April 2025
As the first point of contact, I am responsible for assisting beneficiaries by telephone or in writing. I provide information on SSA laws, rules and regulations and Medicare Insurance Programs. Addressing new and existing callers and clients’ concerns in multiple areas to provide knowledge and conflict resolution is a priority. I utilize automation tools to research, access and update information about claims, Medicare eligibility and potential eligibility. CNC/Grinding Machine Operator
Panther Holdings/Turning Point – Walled Lake, MI
November 2018 to September 2022
Produced quality parts, performed Quality Control testing and adhered to daily machine maintenance of Cylindrical and Centerless Grinders ID and OD. Operated Heat Treat and parts straightening equipment both manually and using CNC machines.
USPS Career Mail Carrier
United states Postal Service - Walled Lake, MI
January 2015 to November 2018
Mail delivery services for the cities of Walled Lake and Novi, located in Michigan. Servicing both Business and residential customers. CNC Machine Operator
Panther Global Technologies - Wixom, MI
March 2012 to January 2015
CNC Lathe, Mill, Centerless/Cylindrical OD Grinders, Heat Treat, Manual and CNC Straightener
General Laborer
Employment Plus Staffing Agency - Livonia, MI
August 2010 to March 2012
Assigned to Ho medics Inc.
Duties: Packaging, sorting, product quality inspection, picking, and assembly Technical Support Representative
Kelly Services/Apple, Inc - Troy, MI
March 2010 to August 2010
Provided technical support for all Apple products and acted as a Customer Service Representative.
• Billing
• Sales
• Customer retention
Receptionist
A E-Z Tax Service - Detroit, MI
February 2008 to March 2010
I provided information regarding products and services to inbound callers.
• Maintained appointment log.
• General administrative and clerical support.
• Inside sales
Customer Service Representative
Action Staffing - Roswell, GA
September 2007 to January 2008
Assigned to PBD Worldwide Book Distributors- Resolved customer billing issues, processed orders for several associations. Interacted with customers to provide and process information in response to inquiries, concerns and requests about products and services. Responsible for filling requests for catalogs, information, or samples.
• Recorded details of inquiries, comments, and complaints. Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items. provided accurate information regarding availability of in-stock items and order fulfillment. • Accurately processed customer transactions such as orders, quotes, and returns. Customer Account Executive
Comcast Cable Communications, Inc - Sterling Heights, MI January 2007 to August 2007
Accommodated subscriber inquiries in a heavy volume in and outbound call center. Performed sales and troubleshooting tasks. Communicated and coordinated with internal departments.
• Billing and Retention
• Repair coordination.
• Account analysis and transaction resolution.
Education
Associate Degree in Business Administration / Marketing Davenport University - Grand Rapids, MI
Certificate in Travel and Hotel Management
American Hotel and Travel Institute - Southfield, MI One Year in Fashion Merchandising
Fashion Institute of Design & Merchandising-Los Angeles - Los Angeles, CA Certificate in Audio Engineering
Recording Institute of Detroit - Eastpointe, MI
Awards
Golden Caliper Award
May 2015
Employee of the month award
Assessments
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with
sensitivity Full results: Highly Proficient
Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
Proficient in computer applications such as: All Microsoft Applications/ Photoshop /JD Edwards/Plex System/ Easy Access/ HPIMS/Siebel and AS400/Oracle/ Lotus Notes/ Outlook Important Document Image Scanning/ Data Entry/Scripted and Unscripted Sales/Light Industrial/Assembly/Sorting/Quality Control/Armed Security/Former Wayne County Sheriff Police Officer II/ Zendesk-AWS/ Avaya Workspace.
Contact this candidate