Administrative Assistant Customer Service

Joan Staron/860-***-****/Email: *********@*****.***

Positions held: Medical Intake Specialist Police & Transportation Dispatcher Customer Service & Sales Administrative Assistant

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Experience:

CHE Services – Pennsylvania Intake Coordinator July 2021-present Remote position. Provide support to clinicians by processing referrals to see patients. Authorizations and insurance verifications. Entering into ADS patient’s demographics and insurance and any other important paperwork pertinent to the treatment of the patient. Close contact with all entities to ensure smooth flow for clinician and patient. Create spreadsheets on how each Entity works in Downstate New York. Med Options-Old Saybrook, CT Intake Specialist Feb 2019-April 2021 Remote position. I processed referrals for patients in healthcare facilities. Provided support to behavioral professionals. Verified insurance benefits and set up appointments creating schedules for the clinicians. Expert in MS Office, Word, Excel, PowerPoint, Psyche Advantage, Care Logic, Sales Force, Navicure, Zirmed, 3WON and Availity. Hipaa and medical protocol certified by Relias. Worked in all regions, supported clinical staff and trained new employees. Updated training materials weekly.

KFORCE- East Hartford, CT Concierge Gold Line Agent Sept 2018-Feb 2019 Temporary assignment at Connecticare. Supported the City of New York employees with Gold customer service for Emblem health benefits. Verified insurance benefits, co-pays, authorizations, referrals and scheduled appointments. Used Esaws, Facets, Epic, C-More, Q-Care, Conifer, Express Scripts and PA Hub. Mohegan Sun-Uncasville, CT Operations Specialist Oct 2017-June 2018 Provided superior customer service to patrons at the casino. Dispatched for Security, Surveillance, Housekeeping, Environmental Services, VIP, Limo, Engineering and Front Desk at the hotels. Created SOP manual and aided in procuring food and clothing for the Mohegan Sun “help others” drives. LUSH- Uncasville, CT Sales Ambassador May 2017-Nov 2017 Sold handmade cosmetics to patrons at the Casino. Your goal is to educate and enhance the customers experience at Lush through conversation and demonstration of the product. You explain what it is made out of, how it helps the customer and the fact that all the products are natural and safe to use. The best part of this company is they source from honest companies that do not test on animals and hurt the environment, Lyman Products-Middletown, CT Account Coordinator Nov 2014-April 2016 Provided technical advice and assisted customers in purchasing our products. Specialized in US and Canadian sales. Used excel spreadsheets to track sales and trained on new products daily. JB Hunt-Windsor Locks, CT Router/Dispatcher April 2012-Nov 2014 Set up shipments and routes for over 150-200 drivers with directions. Used special software to maintain driver records and assist them with usage of truck I-pads. Education:

Tolland High School High School Diploma

Tolland, CT

CPI Word Processing Specialist Certificate

East Hartford, CT

Middlesex Community College Medical Office coursework Middletown, CT

Tunxis Community College Criminal Justice coursework Farmington, CT

Stratford University Private Investigator Diploma

St. Albans, VT

State Police Dispatcher Certified August 1996 and July 2006 FOR EMPLOYMENT WITH MIDDLETOWN POLICE AND STATE DEEP CPR Certified October 2017

For adult, child and infant

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