Assistant Manager Guest Services
Resume:
CONTACT
Syed Farman Shah
SUMMARY
PROFESSIONAL EXPERIENCE (Available for Immediate Joining)
Hostel Manager Jan 2019 – Mar 2022
Shinwari Hotel & House Peshawar, Pakistan
Supervised daily operations and ensured smooth functioning of hostel and guest services.
Managed room allocations, reservations, and occupancy records.
Handled guest relations, resolved complaints, and ensured high customer satisfaction.
Oversaw housekeeping, maintenance, and cleanliness standards
Managed staff scheduling, training, and performance.
Ensured safety, hygiene, and compliance with hospitality regulations.
Handled cash flow, billing, and record-keeping for residents and guests. Restaurant Manager Nov 2016 – Dec 2020
Mohammad Hotel, G.T Road Peshawar, Pakistan
Oversaw daily operations of hospital restaurant, ensuring hygienic and timely meal service.
Managed staff scheduling, training, and performance supervision.
Maintained food safety, cleanliness, and compliance with health standards.
Coordinated with hospital teams for patient dietary needs and meal planning.
Handled inventory, procurement, vendor relations, and cost control.
Managed billing, cash flow, and daily sales reporting.
Resolved service issues and ensured customer satisfaction. Food and Beverages Supervisor Dec 2015 – Oct 2016
Shinwari Foodsand Juice Point Peshawar, Pakistan
Supervised meal preparation and distribution to ensure quality, hygiene, and timely service.
Coordinated with dietitians to meet patient-specific dietary requirements.
Monitored inventory levels and ensured proper storage of food supplies.
Trained and supervised kitchen and service staff to maintain service standard. Islamabad - Pakistan
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EDUCATION
Diploma in Hotel
Management
National Technical Training
College, Rawalpindi, Pakistan
2010 – 2012
Master in Education (M.Ed)
Allama Iqbal Open University,
Islamabad, Pakistan
Mar 2000
Bachelor in Education (B.Ed)
Allama Iqbal Open University,
Islamabad, Pakistan
Mar 1991 – Oct 1992
Higher Secondary School
Certificate (HSSC)
Board of Intermediate &
Secondary Education (BISE),
Peshawar
1981 – 1983
Secondary School Certificate
(SSC)
Board of Intermediate &
Secondary Education (BISE),
Peshawar
1980
Hospitality Professional Education Specialist Experienced in Management, Supervision & Customer Service
DOB:
Gender:
CNIC #:
Nationality:
24 Aril 1964
Male
Pakistani
PERSONAL INFO
Experienced and dedicated hospitality and education professional with over two decades of diverse experience in hotel management, restaurant operations, catering supervision, and academic administration. Proven ability to manage teams, streamline operations, and deliver excellent customer service in high-pressure environments. Demonstrated leadership in both hospitality and education sectors, with strong skills in staff supervision, guest relations, hygiene compliance, and educational program coordination. Holds a Diploma in Hotel Management and advanced degrees in Education (M.Ed. and B.Ed.). Committed to maintaining high standards of service, safety, and client satisfaction while fostering organizational growth and team development.
Catering Supervisor Nov 2014 – Jun 2015
Taj Gathering Hall Peshawar, Pakistan
Supervised catering operations for weddings, events, and corporate functions.
Coordinated food preparation, presentation, and timely service during events.
Managed catering staff schedules, duties, and on-site performance.
Ensured hygiene, quality control, and client satisfaction throughout service delivery.
Laundry Supervisor / Care Taker Jan 2013 – Sept 2014 Nadeem Plaza Apartments Peshawar, Pakistan
Supervised catering operations for weddings, events, and corporate functions.
Coordinated food preparation, presentation, and timely service during events.
Managed catering staff schedules, duties, and on-site performance.
Ensured hygiene, quality control, and client satisfaction throughout service delivery.
Head Master / School Manager Jan 2006 – Sept 2010
Government Middle School Sethian Peshawar, Pakistan
Supervised academic and administrative operations of the school.
Managed teaching staff, class schedules, and daily activities.
Ensured implementation of curriculum and educational policies.
Organized training sessions, school events, and community engagement programs.
Secondary School Teacher Jan 1998 – Sept 20006
Government Middle School Sethian Peshawar, Pakistan
Taught science and general subjects to middle and secondary level students.
Prepared lesson plans, delivered lectures, and conducted classroom assessments.
Maintained student records, evaluated academic performance, and provided feedback.
Participated in parent-teacher meetings and school development activities.
LANGUAGES
English
Urdu
Pashto
Hindko
REFERENCES
Will be furnished on demand.
COURSES
Nutrition Food Science
Human Resource
Management
Hospitality Management
Sociology
Community Development
Political Science
Gardening
Farming
VOLUNTEER EXPERIENCE
Secretary
Social Welfare Organisation,
Peshawar
Arranged funds to provide free
textbooks, bags, and uniforms
to needy students.
Blood Donor & Medical
Volunteer
Free Medical Camp
Donated blood and supported
medical services during
community health camps.
ORGANIZATIONS
Rehabilitation Center KPK,
Peshawar Member –
Rehabilitation & Support
Team.
PROFESSIONAL SKILLS
Team Leadership & Staff
Supervision
Hospitality & Guest Services
Management
Operations & Facility
Management
Customer Relations &
Complaint Resolution
Food Safety & Hygiene
Compliance
Inventory & Procurement
Management
Event & Catering Coordination
Educational Administration &
Teaching
Problem Solving & Decision
Making
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