Dispatcher/Customer Service Representative

DESTINY MCCLEOD

Deerfield Beach, FL ***** 954-***-**** ****************@*****.***

WORK EXPERIENCE

Customer Service Representative/Dispatcher – Baer’s Furniture (04/2021 – 06/2025)

• Trained new dispatch team members on software systems and operational procedures to ensure consistency in performance.

• Answered phone calls and responded to customer emails.

• Scheduled deliveries and pickups according to customer needs.

• Monitored and tracked dispatch communication systems.

• Managed customer accounts and invoicing.

Technical Support Representative – Teleperformance

(01/2019 – 01/2021)

• Provided technical support for software and hardware issues, ensuring prompt resolution for clients.

• Diagnosed and troubleshot complex technical problems using advanced diagnostic tools and system.

• Trained new team members on best practices for customer service and technical troubleshooting techniques.

Shift Manager – Pizza Hut (02/2017 – 05/2024)

• Supervised daily operations, ensuring compliance with health and safety standards.

• Trained and mentored new team members, enhancing overall service quality.

• Managed inventory levels, reducing waste through effective stock control practices.

• Tracked receipts, employee hours, and inventory movements. EDUCATION

Deerfield Beach High School (10/2015 – 06/2019)

• High School Diploma

Palm Beach State College (08/2019 – Current)

• Undergraduate – Majoring in Nursing

SKILLS

• Customer Service – 8 years

• Sales – 8 years

• Problem Solving – 8 years

• Active Listening – 8 years

• Excellent Verbal Communication – 8 years

• Shift Management – 8 years

• Cash Handling – 8 years

• Time Management – 8 years

• Teamwork – 8 years

• Data Entry – 8 years

• Dispatching – 4 years

LANGUAGES

• English – Fluent

• Spanish – Beginner

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