It Support Help Desk

TALF PARKER III

Smyrna, GA 305-***-**** ***********@*****.***

Entry-Level IT Support Help Desk Technician

Technically Trained. Service-Oriented. Ready to Support Users with Confidence and Clarity. Motivated and customer-focused professional with formal training in IT and digital design, as well as hands-on experience troubleshooting software, maintaining systems, and supporting end users. Strong background in fast-paced, deadline-driven environments. Known for clear communication, quick learning, and a calm approach to problem-solving. Seeking to bring strong technical skills and a people-first mindset to an IT support role. Technical Skills

Support Platforms: Zendesk (familiar), Salesforce (familiar), Slack, Zoom Operating Systems: Windows 10/11, macOS, basic Linux use Software: Microsoft Office, Adobe Photoshop, Trello, Google Workspace Hardware: PC/Mac troubleshooting, printers, Wi-Fi/network setup Soft Skills: Patience, Communication, Multitasking, Organization Relevant Experience

Phyllis R. Miller Elementary School – Miami, FL

IT Support (Computer Lab Setup)

- Installed and configured all new desktop computers in the school’s computer lab

- Set up operating systems, educational software, and external speakers on each workstation

- Ensured devices were network-ready and fully functional for classroom use

- Acted as the primary on-site tech resource during the installation period

- Reference: Kisa Humphrey, Principal

Freelance Tech Support – Smyrna, GA

Home IT Support / Device Setup Ongoing

- Set up computers, software, printers, and home Wi-Fi for individuals and small businesses

- Provided troubleshooting support for slow systems, email access, and internet issues

- Advised users on basic maintenance, updates, and safe computing habits

- Helped non-technical users get more comfortable with Zoom, Gmail, and mobile apps Repro Products – Smyrna, GA

Production Assistant Dec 2022 – Dec 2024

- Supported production systems and equipment to keep jobs on schedule

- Coordinated with internal teams to troubleshoot and resolve minor technical issues

- Monitored inventory and assisted with project documentation Patio People – Jefferson, GA

Operations Support Jun 2020 – Nov 2021

- Managed tools, materials, and team communication in fast-paced environments

- Introduced better tracking methods for inventory and work orders

- Supported colleagues with tech-related needs including printer setup and basic system use Education

Hillsborough Community College – Tampa, FL

Coursework in Business Administration 2014 – 2016 William H. Turner Tech – Miami, FL

High School Diploma 2012

Focus: IT and Digital Design – foundational training in computer systems, networks, and software tools

Certifications (In Progress)

- CourseCareers – Help Desk Certificate (Currently Enrolled)

- Google IT Support Certificate (Planned)

- CompTIA A+ (Planned)

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