Customer Service Representative

DeAunna P. Myles

Compton, CA ***** 310-***-**** ********@*****.***

SUMMARY

Childcare and customer service experience combined with exceptional oral and written communication skills. Highly organized and capable of managing multiple projects while consistently meeting deadlines. Proficient in research, time management, and problem-solving, with a collaborative attitude to positively impact the organization's success.

PROFESSIONAL EXPERIENCE

UNITED HEALTH CARE 11/2023 - 06/2024

Senior Customer Service Representative

Answered inquiries about vision, dental, and medical benefits

Helped clients understand their benefits, including coverage, eligibility, and claims

Maintained accurate records of client interactions, inquiries, and transactions in the database

Assisted clients in filing claims and resolving processing or payment issues

Attended team meetings to discuss trends and improve customer service

MALIN PROPERTY MANAGEMENT 8/2016 - 05/2022

Office Assistant

Managed multiple phone lines, screening and distributing high volumes of calls efficiently

Met, greeted and assisted customers, tenants, contractors, and vendors

Provided administrative support to the office staff and Property Managers

Ensure accurate filing and maintenance of office documents

Performed other clerical duties as assigned

COLOR ME CREATIVE, INC. 8/2013 - 6/2016

Instructional Aide

Answered multiple phone lines

Provided customer service to parents and new prospects

Assisted students with homework and tutoring

Responsible for grading papers and copying and assembling enrollment packets

Supervised and engaged with students during recess and rest periods

PARKS AND RECREATION, LA COUNTY 9/2014 - 12/2014

Youth Sports Intern

Assisted the Youth Director with the youth sports program

Greeted visitors entering the recreation center while providing fast and friendly customer service

Performed athletic training activities to assist with creating sports activities

Assisted with various administrative duties (filing, typing, copying, and scanning documents)

Prepared nutritional snacks and lunch, as well as ensured meal breaks were taken accordingly

EDUCATION

El Camino Community College- Currently attending

Lakewood High School - General Studies

TECHNICAL SKILLS

Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet savvy

Contact this candidate