Customer Service Representative
Resume:
Aniyah Pearce
Services and Operations Representative
Macon, Ga 31217
***********@*****.***
Summary
Focused employee with superior skills in fulfillment, communication and conflict resolution. Proud experienced customer service representative experienced in working in solitary roles or as part of a busy team. Punctual with terrific work ethic. Ambitious, versatile individual eager to grow. Both dedicated and highly motivated by human connection and success. Brought to life by new challenges in anticipation of mastery.
EXPERIENCE
Five Below Distribution Center June 2024 - August 2024 Monroe County
Shipping & Receiving
ship, receive and record the movement of parts, supplies, materials, equipment and stock to and from an establishment
Scan barcodes with use of handheld device/ radio frequency identification scanner to keep track of inventory
unloading trucks, unpacking and verifying items, handling customer pick-ups, maintaining inventories, and keeping storage areas clean and organized.
Kumho Tire of Georgia February 2024 - April 2024 Macon, Ga
Operator Assistant
(Responsible for assisting machine operator: operation of machines, setting up lines and equipment, labeling cases, packaging of product as well as, quality control
Packer/ Quality Check
(Packaging and handling)
AEL Imports December 2022 - November 2023
Macon, GA pull, pack, weigh, label products based on daily orders Ensure packages are packed properly and sealed
Meet Customer specifications in a timely manner
Log relevant shipping, order, and label paperwork
Keep product separated, organized and accessible
Sales Rep/ Management Assistant
(Customer Service, cash handling, upselling, leadership) Circle K April 2022 - October 2022
Macon, GA
Restaurant Hostess
(Customer Service: greet & seat guests, manage reservations ) Chili's Bar & Grill November 2021 - February 2022 Millidgeville, GA
Cashier/ Stock Clerk
(Customer service/ organizing product; displays, inventory, and stocking) Piggly Wiggly Supermarket May 2020 - October 2021 Richland, GA
EDUCATION
● Booker T Washington High School Pensacola, Fl
Freshman/ Sophomore year - August 2018 - October 2019
● Stewart County High School Lumpkin, Ga
Diploma - May 2021
Skills
Product Information Documentation
Production Line Monitoring
Preventive Maintenance
Inbound and Outbound Calling
Upselling and Cross-Selling
Product Knowledge
Problem Resolution
Customer Service
Customer Relationship Management (CRM)
Problem-Solving Abilities
Professional Telephone Demeanor
Product Promotion
Customer Relations
Conflict Resolution
Guest Relations Management
High-Volume Dining
Menu Memorization
Reservations Coordination
POS System Operations
Complex Problem-Solving
Server Support
Scanning and sorting incoming/ outgoing stock
Receiving, Stocking, Palletizing
Pulling, Packing, Unloading
Good written and verbal communication skill
Strong sense of time
Able to work independently and within a team
Contact this candidate