It Infrastructure Desktop Support

Prosenjit Neogi, Senior IT Infrastructure Engineer

Kolkata, India, +918*********, **********@*****.*** PROFILE Professional with almost 16 years of experience in IT Infrastructure, Associate, Team Leader, Senior System supervisor, Desktop Support engineer.

EMPLOYMENT HISTORY

Jun 2023 – Con. Senior IT Infrastructure Engineer, Sensoft Solutions Pvt Ltd. Kolkata IT support at VA TECH WABAG LIMITED. Kolkata regional office. Scope of work: Desktop and Laptop Support, LAN and WAN, end user Software and mail support, Domain, Active Directory User ID Creation and Maintenance, Remote, Telephonic support, Conference room maintenance, Server support. Jan 2022 – Jun 2023 Executive – Technology Service, Alta Vista Tech Solutions. Kolkata Networking, Laptop, Desktop, FMS support at West Bengal Public Health Engineering Department Scope of work: End User Network, Software, Mail, Antivirus support. MAC authenticate network access, Network cabling, AD User maintenance, CCTV maintenance, Bio matrices devices, Conference room Maintenance, Server monitoring. OS installation, Repair and troubleshooting for Desktop and Laptop. Jun 2020 – Jan 2022 Desktop Support Engineer, Future Netwings Solutions Pvt. Ltd. Kolkata FMS Support for clients office. Scope of work: Configured OS in Desktop and Laptop, Software Installation and troubleshooting. Configure VPN, Outlook mail, Tally, SAGE 50. Network printer and scanner installation and troubleshooting. Remote and Telephonic support for abroad and local User. Active Directory (AD) user creation, group policy creation and user access. Network maintenance. Jan 2020 – Jun2020 Engineer, GSA RETAIL Ltd. Kolkata Scope of work: PC Hardware and Network maintenance, troubleshooting, Network cabling. Server installation and maintenance, Bio metric attendance system handling, AD user creation. Jan 2017 – Dec 2019 Team Leader, Hue Service Pvt. Ltd. Kolkata Worked as a TL at National Thermal Power Corporation Limited. (NTPC Farakka) AMC Project and Hindustan Aeronautics Limited. (HAL Barrackpore) AMC Project. Oct 2015 – Dec 2016 Senior System Supervisor, ABC India Ltd. Kolkata Scope of work: FMS Support, Network support, Mail Support, Desktop and Laptop OS installation, Maintenance, and troubleshooting. AMC vendor Management. Apr 2012 – Oct 2015 Associate, HCL Info System LTD. Kolkata FMS and AMC support at Indian Oil Corporation Ltd. Kolkata (HO) West Bengal location, Remote and Telephonic support at Port Blair, Andaman and Nicobar Island. Nov 2010 – Mar 2012 Hardware Engineer, Adecco India Pvt. Ltd. Kolkata IT Support at CMC Ltd. Scope of work: Hardware installation, PC assemble, Printer repair. Apr 2010 – Oct 2010 Hardware Engineer, Netcom InfoTech Pvt. Ltd. Kolkata Hardware, Networking, & Software support in Corporate Sector. Netcom is an Authorized partner of HP. I work for HP Branded PC, laptop, Printer, & server, Installation, and warranty support. Also installing OEM pack. EDUCATION

Jun 2007 – Jul 2009 Diploma in IT, West Bengal Start Council of Technical Education. Kolkata Apr 2003 – Feb 2025 Higher Secondary School Certificate, Banamali Mukherjee Institution. Baidyabati H.S. In Commerce Sub – Accountancy, Business Studies, Economics. Apr 2001 – Feb 2003 Secondary Examination, Banamali Mukherjee Institution. Baidyabati SKILLS Computer Hardware

IT Troubleshooting

Customer Service

Expert

Expert

Expert

Computer Networking

Software Installation

Active Directory

Expert

Expert

Expert

COURSES

Aug 2008 – Sep 2009 Microsoft Certified Solutions Associate (MCSA), Microsoft May 2020 – May 2020 Amazon Web Service (AWS), Amazon LANGUAGES Bengali Very good Command Hindi Native Speaker English Proficient

CONTACT DETAILS Vivektirtha Residency, Block B Flat no-F (3rd Floor) 214/57 P.N Mukherjee Road, Khardah, Kolkata - 700116 Place:

Date: Signature

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