Customer Service General Manager

Deray Owens

**** * **** ****** ***. N, Milwaukee,WI 53206

Milwauke, WI 53206

414-***-****

********@*****.****.***

Objective

Dedicated and skilled professional with over 6 years of experience in restaurant management, maintenance, and carpentry. Proven ability to lead teams, maintain facilities, and execute high-quality carpentry projects. Seeking a challenging position that utilizes my diverse skill set and leadership abilities.

Professional Experience

Restaurant General Manager

Taco Bell, Milwaukee, WI

March 2018 – September 2024

- Oversee daily operations of a high-volume restaurant, ensuring excellent customer service and satisfaction.

- Manage staff recruitment, training, and development, maintaining a team of over 23 employees.

- Implement cost-control measures that improved profitability by 20%.

- Develop and execute marketing strategies that increased customer engagement and revenue. Maintenance Technician

Compass Construction and remodeling, Milwaukee,WI September 2023 – April, 2024

- Conducted routine maintenance checks and repairs on building systems, ensuring safety and compliance.

- Diagnosed and resolved maintenance issues efficiently, reducing downtime by

- Collaborated with contractors and vendors for larger repair projects, ensuring quality workmanship.

Carpenter

Compass Construction and Remodeling], Milwaukee, WI September, 2022– April, 2024

- Executed various carpentry projects, including framing, cabinetry, and finishing work.

- Interpreted blueprints and technical drawings to ensure accurate and timely project completion.

- Maintained a clean and safe work environment, adhering to industry safety standards. Skills

- Leadership & Team Management

- Customer Service Excellence

- Preventative Maintenance

- Carpentry & Construction

- Budget Management

- Problem Solving

- Effective Communication

Education

Highschool Diploma

Milwaukee Area Technical College, Milwaukee, WI

College undergrad

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