Customer Service Warehouse Associate

Kenneth Paul Baumgardt

*** ******** **

Newark, Delaware 19711

302-***-**** (c)

*************@*****.***

SUMMARY:

My work experience of approximately 10 years is mainly retail and customer service, with a brief time in transportation. Working these positions I have had the chance to work with various types of people, building relationships, and learning all areas of customer service.

Transportation:

For approximately six months I worked as a van driver servicing homeless and displaced students.

Working at Maintaining open lines of communication between company owner, school district, and parents. Being sure to be responsive to their needs and resolve any issues or challenges with their behavior while in the van.

Retail:

In these industries I have held various roles of casher, sales clerk, and warehouse associate. In all of these roles I too.

As a cashier I was the last person in the store to have the opportunity to build a bond with the customers. The goal was to provide a friendly and efficient checkout service for customers by ensuring the customer is satisfied with their shopping experience.

In the retail environment a great deal of time was spent interacting with people, answering questions and during high traffic time I worked under pressure to provide quality customer service. In the slower times, I would straighten out and frontline shelves, setting up displays and light cleaning. In addition, I also would find ways to add special touches to help customers and increase sales. I received recognition from the owner/manager and vendors for creating a basket display with assorted coffee rolls, Danish, and cupcakes placed near the coffee/cappuccino machines to help create and increase sales.

Working in a seasonal job as a warehouse associate for Amazon, I was recognized for the extra effort I took with packing and wrapping products. I received a special letter of appreciation and was also identified as a certified warehouse associate.

Work Experience:

Amazon -Warehouse Associate 11/2010 – 9/2014

Domino’s Pizza Asst manager 8/2015-8/2017

Papa John’s 8/2017-8/2020

USA fulfillment 8/2020-12/2020

Shoprite Asset protection 3/2021-present

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