Customer Service Representative

Ray A. Wilson

**** ********* *****, **********, ** 43551 • 419-***-**** • *************@***.***

EXPERIENCE

Dog Handler

Ohio Geese Control 2012 - 2025

Oversaw one of three designated service routes in the Toledo area

Provided full-time care for a working dog and ensured proper maintenance of company vehicle

Customer Service Representative

Page Plus Cellular 2010 - 2012

Responded to inbound customer inquiries regarding account details and service options

Processed credit card transactions for new service activations

Diagnosed and resolved technical issues for mobile devices and services Director of Compliance

OBS Financial Services 2004 - 2009

Monitored regulatory changes and implemented companywide firm elements

Maintained and updated Web CRD filings (Forms U4 and U5)

Served as AML Officer for both Broker-Dealer and Registered Investment Advisor entities

Conducted daily reviews of representatives’ trades and email communications

Approved all new client accounts and ensured adherence to compliance standards

Developed and enforced internal policies and procedures

Led branch office audits and compliance reviews

EDUCATION

The University of Toledo, Toledo, OH

Clay High School, Oregon, OH

REFERENCES

References available upon request