Marketing Coordinator Customer Service
Resume:
MARY KRIS
BUENAFE PEŇERO
Address :
Camarines Sur, Philippines
Contact :
Email :
***************@*****.***
SKILLS
• Customer service
excellence
• Cash handling proficiency
• Food preparation
knowledge
• Order management
• Multitasking and
prioritization
• Teamwork and
collaboration
• Communication skills
• Cleanliness and sanitation
• Problem-solving skills
PROFESSIONAL SUMMARY:
A dedicated and detail-oriented food server with extensive experience in fast-paced restaurant settings, including roles as a waitress, cashier, and marketing coordinator. Throughout my career, I have developed strong customer service, multitasking, and communication skills. I have a solid background in food service from my previous positions at Shakey’s, CJzave BBQ and Grill, and Max’s Restaurant, where I was responsible for ensuring high-quality customer experiences, taking orders, processing payments, and maintaining cleanliness. I am committed to delivering excellent service and ensuring customer satisfaction while working efficiently in a team environment. I am now seeking to expand my skills and contribute to a dynamic team as a food server or waitress.
WORK EXPERIENCE
Eatery Business Owner Philippines 2024 – Present Position: Owner
• We promote our product on our official facebook page, Santiago’s Grill.
• Offered a variety of menu items, catering to diverse tastes and dietary needs.
• Demonstrated strong operational skills, ensuring daily operations from 6am-7pm.
• Built strong relationships with customers, understanding their preferences and feedback.
• Maintained a clean and welcoming environment.
• Understanding of financial statements, budgeting, and cash flow.
• Ability to motivate a team, make strategic decisions, and guide the business towards goals.
• Developing and implementing marketing strategies to promote products and services.
• Overseeing all aspects of daily business operations, ensuring efficiency and effectiveness. Shakey’s Marketing Coordinator Philippines 2023 - 2024 Position: Waitress / Cashier / Restaurant Marketing Coordinator
• Welcomed guests and provided menus to customers.
• Took customer orders and ensured they were prepared and served promptly.
• Managed cash register transactions and processed payments accurately.
• Assisted in the upkeep of the restaurant’s cleanliness and set up for peak hours.
• Provided recommendations on food and beverage selections based on customer preferences.
CJZave BBQ and Grill Korean Style Philippines 2020 - 2023 Position: Waitress
• Took food and drink orders, serving guests in a professional and friendly manner.
• Maintained tables and dining areas in a clean and orderly fashion.
• Communicated customer preferences to kitchen staff to ensure accurate orders.
• Addressed customer concerns and resolved issues promptly to ensure satisfaction.
• Handled food service and beverage orders in a timely manner, ensuring quality standards were met.
DSWD Listahanan Philippines 2019 - 2020
Position: Enumerator
• Collected data from households to assess eligibility for government programs.
• Conducted interviews and recorded accurate information in a professional manner.
• Assisted in data verification and cross-checking for accuracy and completeness.
• Ensured compliance with all privacy regulations and confidentiality standards.
• Assisted in reporting findings to government officials in a clear and concise format. Max’s Restaurant Philippines 2018 - 2019
Position: Cashier
• Processed customer payments quickly and accurately using the cash register.
• Provided excellent customer service by answering inquiries and resolving complaints.
• Assisted with food delivery and maintaining a clean dining environment.
• Ensured inventory and supplies were properly stocked and available.
• Coordinated with kitchen staff to ensure timely and correct food delivery to customers. TRAINING/CERTIFICATIONS
• On-the-job Training - Food Server at Royal Emelina, 2017 - 2018
• On-the-job Training - Housekeeping at Lake Hotel, 2017
• On-the-job Training - Food Server at Eurotel, 2016
• On-the-job Training - Food Server at Airlloyd, 2015
• NC II – Passer - Bread and Pastry, 2016
EDUCATION
Partido State University Philippines 2014 - 2020 Bachelor of Food Trades and Technology
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