Customer Services Case Management

Ronda Tyrone

708-***-****● *****.******@*****.***

Highly motivated and empathetic professional with a unique blend of experience in customer services, banking, and social services. Proven track record of delivering exceptional customer experiences, driving business growth,and making a positive impact in the community. Problem-Solving Customer Focus Active Listener Strong Client Relations Building Rapport Time Management Professionalism Positive attitude Organization Professional Experience

Case Management/Investigation and Permanency

Prepare and present reports to the courts regarding case progress and permanency plan, using Odyssey E-file.

Manage cases,including assessing needs,developing case plans, and coordinating services for children and families to achieve permanency, which includes reunification, with birth familiar, adoption,or other long term placements.

Work collaboratively with birth parents,foster parents, and other relevant parties to support the child’s needs and achieve permanency on a monthly bases Facilitate and support supervised or unsupervised visitation between children and their birth families, as appropriate

Maintain accurate and complete case records, and prepare reports for various stakeholders. Customer Service/Banking/fraud Detection

Respond to customer inquiries regarding account balances,transactions, and banking services. Monitor customer accounts for suspicious transaction and activities Take necessary actions to prevent financial losses, including placing holds on accounts or blocking transaction

Collaborate with internal teams to resolve customer issues and improve processes Work Experience

Family Service Specialist, Clark County-DFS, Las Vegas, NV 08/2024 - 03/2025 Investigation Specialist,State of Arizona- DCS, Glendale, AZ 01/2022 - 07/2024 Customer Services Specialist, Wells Fargo, Phoenix, AZ 03/2020- 06/2020 Fraud Detection Specialist, PSCU, Phoenix, AZ 03/2018- 02/2020 Education / License

MBA Business Administration Management Colorado Technical University 11/2009 Ronda Tyrone

708-***-****● *****.******@*****.***

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