Client Service Manager

Hussein Fazal, Client Service Manager

320-***-**** *******.******@*****.*** Lake Mary, Fl

Client-focused and solution-oriented professional with 8+ years of experience delivering high-quality customer support in both face to face and remote environments. Adept at handling high volume interactions with patience and professionalism. Known for building strong relationships, resolving issues efficiently, and going the extra mile to ensure customer satisfaction.

Core Skills

Customer Relationship Management, Conflict Resolution & De-escalation, Verbal & Written Communication, CRM Software (e.g., Salesforce, Quickbooks), Call Handling & Ticketing Systems, Empathy Driven Service, Order Processing

& Follow-up

• Serve as the primary point of contact for residential and commercial clients, managing relationships to ensure satisfaction and retention across 100+ accounts

• Coordinate daily job schedules and service routes, optimizing crew assignments to maximize efficiency and meet client expectations

• Develop customized landscaping service plans, estimates, and proposals based on site evaluations and client needs

• Supervise onsite crews and ensure all projects are completed to company standards, timelines, and within budget

• Resolve customer concerns or complaints promptly, implementing service recovery strategies to maintain trust and client loyalty

• Maintain detailed client records, service history, and work orders using CRM software and Excel-based tracking systems

• Collaborate with operations and sales teams to upsell services, secure renewals, and drive new business opportunities

• Conduct post service follow-ups and site inspections to ensure service quality and identify potential improvements

• Train new team members on client communication protocols and service delivery standards Crew Lead / Client Liaison

Imperial Lawns, Minnesota — 2019-2022

• Lead a team of 3 to 6 crew members in completing landscaping and lawn maintenance projects for residential and commercial properties

• Interpret and execute daily job schedules, ensuring proper materials, tools, and equipment are loaded and ready for each site

• Train and mentor new hires on proper landscaping techniques, safety protocols, and equipment operation

• Oversee onsite work to ensure all tasks are completed efficiently, accurately, and to client specifications

• Perform quality control checks, address any deficiencies, and ensure client satisfaction before leaving each job site

• Enforce company safety standards and conduct daily equipment checks to minimize risk and downtime

• Communicate with management and client service teams to report progress, site conditions, or any client requests

• Operate commercial landscaping equipment including zero turn mowers, trimmers, blowers, and hedge cutters with precision

• Track and report job completion times and crew hours to support accurate billing and payroll Server / Front of House Team

Gilibertos, Minnesota —2018-2019

• Greeted and assisted up to 100+ guests daily, taking orders efficiently and ensuring a positive dining experience

• Operated POS system to accurately process cash, credit, and mobile payments while balancing register at shift end

• Maintained detailed knowledge of menu items and promotions to upsell effectively and answer customer questions

• Coordinated with kitchen staff to ensure timely order preparation and accurate food delivery

• Handled high volume rush periods with speed and professionalism, reducing customer wait times and improving table turnover

• Maintained cleanliness and organization of front counter, beverage station, and dining area in compliance with health standards

• Addressed customer concerns or complaints calmly and promptly, ensuring swift resolution and guest satisfaction

• Trained new staff on register procedures, customer service standards, and food safety guidelines

Client Service Manager

Jetha Evergreen Solutions, LLC, Remote / Florida — 2022–Present Education

B.S. in Information Technology

Minor in Communications

University of Wollongong – Dubai, UAE, 2018

Technical Skills

Applications:

Microsoft Office 365, MS Office, Photoshop, Salesforce, QuickBooks Operating Systems:

Windows, MacOS, Android, iOS

Additional Information

Bilingual: English (primary), Gujarati, Hindi

Relocated to Florida — Available for in-person or remote roles

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