Front Desk Data Entry

Jacqueline Pierce

Fontana, CA ***** • 702-***-**** • ****************.****@*****.***

Professional Summary

Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment. Skills

• Patient confidentiality • Insurance verification

• Medical terminology • Data entry proficiency

• Appointment scheduling • Customer service

• Multitasking • Organizational skills

Experience

Patient Scheduling Coordinator, 01/2009 to 01/2010 Sleep Logistics – Las Vegas, NV

• Answered telephone calls to offer office information, answer questions, and direct calls to staff. Received and organized incoming faxes with patient information to call insurances and verify eligibility and copays.

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• Verified insurance coverage and obtained pre-authorizations. Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.

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Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.

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• Organized and maintained patient chart filing system to promote quick data finding for staff. Front Desk Receptionist, 01/2008 to 01/2009

Rome Consulting and Engineering – Las Vegas, NV

• Enhanced customer satisfaction by providing efficient and professional front desk services. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

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• Responsible for delivering documents to specific sites for approval. Handled office tasks such as ordering office supplies, collating documents for meetings, and general office cleaning and organization.

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Front Desk Receptionist, 01/2006 to 01/2008

Nevada Orthopedic and Spine Center – Las Vegas, NV Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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Scheduled, coordinated and confirmed appointments and checked patients in using the MYSIS system.

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• Completed data entry and filing to keep records updated for easy retrieval. Authorization Representative, 01/2004 to 01/2006

Summerlin Life and Health – Las Vegas, NV

Verified by telephone benefits using ICD-9 and CPT codes for patients through their insurance from information provided.

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Organized and maintained detailed records of all authorization activities, ensuring proper documentation for future reference.

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Provided exceptional customer service by answering questions, resolving issues, and guiding doctor offices through the authorization process.

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Education

05/2004

Cheyenne High School - Las Vegas, NV

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