Customer Service Representative

Gwendolyn Burton

Phoenix, AZ ***** 928-***-**** **********@*****.***

Dedicated Medical Billing & Coding student with experience in customer service, seeking an externship position to apply the skills and knowledge gained through education. Strong communication, creative problem solving & team building skills with a composed positive attitude.

SKILLS & QUALIFICATIONS:

• Accounting

• Microsoft Office

• HIPAA Compliance

• Medical Terminology

• 10 Key

• CPT Coding/ICD-10 Coding/HCPCS

• Insurance Verification

• Microsoft Office Suite

• Claims Follow-up

• Patient Statements

• Post Payments

• Workers Compensation/Disability

• Commercial Insurance

• Government Programs

• Verifying Benefits

• Customer Service

• Charge Entry

• Front Office Procedures

• CMS 1500/UB-04

• Patient Referrals

EDUCATION:

Medical Insurance Billing & Coding Diploma

Brookline College – Tempe, AZ Projected Graduation: August 2020

PROFESSIONAL EXPERIENCE:

Customer Service Representative CVS Caremark – Chandler, Az November 2020 – Present

Hired as a Personal Business Manager, took calls to help members ordering there medications, help with billing and payments. Direct contact with the Pharmacy and the doctor’s office, for any special reason. CVS Caremark is main insurance carry, but using other pharmacies,

Customer Service Representative Aerotek Staffing – Phoenix, AZ September 2019 – March-

2020

●Contracted position at LogistiCare by serving members and families, answering inquiries, fulfilling transportation requests, researching and solving problems, and ensuring obligations.

Production Crew Mspark Advertising – Indianapolis, IN June 2017 – October 2017

●Loaded paper into machine 'pockets' on a production line, caught completed packages as they came off the line, strapped bundles together and stacked them on pallets.

Inventory Control Specialist CVS Caremark - Indianapolis, IN October 2001 – March 2014

●Ensured proper rotation and maintenance of inventory. Picked and pulled medical supplies and equipment for patient orders, in preparation for shipment and delivery of product to a patient’s home. Responsible for repackaging any damaged packages prior to reshipping.

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