Data Entry Customer Service

Donna Kesner

Trustworthy individual who has high integrity and can maintain strict confidentiality of all employee information. Seeking a position in a stable company with a great culture where I can Thrive and be a contributing individual to the company.

Competencies & Technical Skills

Payroll Operations / Processing

Payroll System Conversions

Excel: Pivot Tables, V Lookups

Importing & Exporting Data sets

Microsoft Office Suite

HR Information Systems

New Hire Onboarding

Avaya Timekeeping

Sage Payroll / Accounting System

E-Commerce

ADP Payroll E-Time and EV5

Benefit Deduction Reconciliation

Garnishments, Wage Attachments

Termination Processing

Employee Tax Reporting

Title Processing

Prism Payroll System

Prevailing Wage Experience

Working remotely via laptop

Toastmasters Member

HR Benefits Enrollment

El Paso County Child Support Services – Colorado Springs, CO – Customer Service Rep August 2023 to Present Take inbound calls from Case Members, process requests through data entry of information received and send information via email to member for application or case continuation.

Aime-Management – Colorado Springs, CO – HR/Payroll Coordinator

October 2022 to January 2023

Process Bi-weekly Payroll, Onboarding of New Employees, maintaining existing Employees files, scheduling Training, Benefits Enrollment. Interviews for New Hire and Exist Interviews.

Curana Health – Austin, TX - Payroll Clerk – Remote - February 2022 to September 2022

Process Semi-Monthly payrolls for 9 Clients. Prepare data loads to process for the payroll.

Vensure Employer Services - Chandler, AZ - Payroll Specialist- February 2021 to December 2021

Process weekly, Bi-Weekly, Semi-Monthly payrolls for clients. Onboarding, pay changes, Tax Withholding, Benefits, 401K.

Caretaker Landscape and Tree Management - Gilbert, AZ - HR/Payroll Admin Assistant

October 2018 to January 2021

Handle all aspects of HR -assist in hiring, paperwork required, interviewing, on-boarding new hires. Process weekly Payroll for the two company locations, Arizona and Colorado approximately 300 employees. Answer all inquiries for Payroll and HR such as Unemployment, Verification of employment, changes to pay, questions from employees regarding pay, employee tax reporting.

HomeTown Motors – Mesa, AZ – June 2018 to October 2018 – Administrtive Assistant

Taking incoming calles, assisting with processing Titles, Updating Data basis with Sell Information

TouchPoint Promotions – Mesa, AZ - Customer Service Rep. - August 2015 to June 2018

Taking Inbound calls from customers regarding their rebates, Data Entry.

TeleTech – Tempe, AZ - Customer Service Representative - October 2012 to January 2015

Taking Inbound calls regarding loan repayment & student scholarships, assisting customers with errors or issues.

Coolidge Unified School District – San Tan Valley, AZ - Administrative Assistant

October 2007 to June 2012

Scheduling meetings, assemblies, supervising office staff, coordinating hiring Substitute Teachers to cover classrooms, payroll for hourly staff, ordering supplies for school, contact for maintenance, place work orders for repairs. Some accounting for spending as associated with fundraising and billing of site usage.

VistaCare – Scottsdale, AZ - Benefits Coordinator - March 2001 to August 2007

Liaison with vendors to set appointments with employees for changes, enrollments, and complaints regarding benefit coverage. Data entry of all benefit choices for employees starting the beginning of each month.

Education

Certificate of Completion

University of Phoenix – Tempe, AZ General Microsoft programs – Excel, Word, Outlook

Bachelors in Business Administration

Santa Barbara Business College - Santa Maria, CA

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