Quality Engineer Customer Support

Lopa Buch

Dublin, CA *********@*******.*** www.linkedin.com/in/lopa-buch 925-***-****

** ***** ** ********** ********** Functional testing of web based applications, including Bespoke UI, Integrations, AI and ML, across cloud platforms in partnership with Automation. Expert in maintaining excellent quality for Human Capital Management products including preparing test plans, providing customer support, creating training material, conducting training, and leading offshore teams. PROFESSIONAL EXPERIENCE

Workday - Senior Quality Engineer (HRIS Product)October 2017 - Feb 2025

● Led QA efforts across four global development teams for Workday’s acquisition product integration with HiredScore, delivering Workday’s fastest acquisition integration ever with zero production bugs.

● Led testing of the External Career Site from inception to backend migration to Calypso, including certification on SVT, AWS, and GCP environments before product releases.

● Mentored QA engineers through promotion while maintaining QA leadership on the development team

● Conducted Bug Bashes, demos, and group testing before major releases.

● Provided bi-weekly demos on tested features to scrum teams.

● Participated in agile SCRUM meetings, offering insights and questioning requirement validity.

● Coached and guided offshore teams throughout six-month delivery cycles.

● Maintained over 95% customer satisfaction rating through rapid triage and prioritization of production bugs in collaboration with Development, Product, and Support. Oracle - Principal Quality Engineer (Learning Product)March 2011 - Oct 2017

● Led manual testing for a Learning Management System (LMS), driving the transition from Waterfall to Agile

● Managed overall QA efforts for multiple major projects, mentoring interns and junior testers while planning and executing Agile sprints.

● Designed and executed test cases in ALM, conducting exploratory, functional, localization, accessibility, integration, end-to-end, and regression testing.

● Validated LMS reporting functionality (BI, Insight, and LC reports) across standard and customizable formats.

● Performed cross-platform testing on web, mobile, and tablet devices to ensure seamless user experience.

● Led production validation on release nights, running manual and automated smoke tests via Jenkins to ensure deployment accuracy.

● Facilitated triage meetings with development, product, and support teams to prioritize and resolve critical production issues.

● Provided bi-weekly demos on tested features, enhancing cross-functional team alignment. Minerva Networks - Principal Quality Engineer (Network DVR)July 2008 - March 2010

● Led testing for Minerva Network’s Network DVR, ensuring high-quality performance across iTV Manager modules (Billing, Customer, Service, and Channels).

● Tested physical Set Top boxes for connectivity, playback, bookmarking and guide displays.

● Created detailed training documentation and delivered product training

● Provided customer support by diagnosing, troubleshooting, and tracking issues to resolution, enhancing customer satisfaction by X%

● Conducted internationalization testing in Spanish, Polish, and English, unlocking seamless global delivery.

● Reviewed and approved test cases, developed test plans, defined testing scope, and conducted risk assessments

● Maintained a real-time test coverage report, providing clear visibility into testing progress and quality metrics.

● Analyzed back-office workflows, reviewed server log files, and identified defects

● Collaborated with engineering to reproduce issues, verify fixes, and proactively identify potential risks. Vendavo - Quality Engineer December 2006 - December 2007

● Led end-to-end testing for a revenue-impacting, complex web application, ensuring high-quality software delivery.

● Planned and managed the entire QA process, from test scenario identification to execution and sign-off.

● Oversaw offshore testing teams, providing functional knowledge, tracking defects, and collaborating with development for resolution.

● Conducted performance testing for database- and calculation-intensive web processes, optimizing response times and transaction rates.

● Deployed and tested applications locally, troubleshooting pricing calculation defects through detailed log analysis.

● Validated inbound and outbound data flow between Vendavo and SAP applications through adapter testing.

● Executed SQL queries to verify database updates and ensure data integrity before and after test execution.

● Created and maintained test plans, test cases, and traceability matrices to align with functional requirements.

● Provided daily quality status updates, highlighting defect severity and age to stakeholders for quick resolution.

● Collaborated with Program Managers and Solution Architects to escalate quality concerns and drive resolution.

● Developed UAT demo documentation and conducted client demos, ensuring smooth user adoption.

● Regression tested releases to meet Vendavo’s quality criteria and validated complex pricing logic across the management lifecycle.

PMI-MSSIG - QA Analyst January 2006 - December 2006

● Developed test plans, test cases, and test data scripts to ensure comprehensive test coverage.

● Analyzed functional requirements and design documents to create effective test scenarios.

● Executed SQL queries for data validation, ensuring accuracy before and after test execution.

● Collaborated closely with development and project management teams to clarify requirements, report defects, and verify fixes.

● Led client demos, preparing detailed documentation to showcase application functionality.

● Generated QC status reports to track testing progress and release readiness.

● Conducted functional and regression testing for every release, ensuring product stability and quality. TECHNICAL SKILLS

● AI & Integrations: HiredScore Fetch AI, Workday Job Requisite Composite View

● Testing & QA Tools: ALM, Jenkins, ClearQuest, JIRA, Bugzilla, Bug DB

● Programming & Databases: SQL, Oracle (8i, 9i, 10g), MS SQL

● Database & Development Tools: SQL Server Management Studio, Toad, FTP

● Cloud & Deployment: AWS, GCP, SVT, Scylla

● Software Development & Testing: SDLC, Regression Testing, Performance Testing, API Testing, Test Management

● Methodologies: Agile, Scrum, Waterfall

● Operating Systems: Windows, UNIX

● Accessibility Tools: JAWS Reader, Oracle OGHAG Toolbar EDUCATION

Bachelor’s Degree in Commerce

University of Mumbai

Mumbai, IN

Agile and Scrum Certification

Oracle

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