Customer Service Administrative Assistant
Resume:
NICOLE LANGLINAIS
**************@*****.***
EXPERIENCE
ADMINISTRATIVE ASSISTANT, NEIGHBORS EMERGENCY CENTER
Providing exceptional customer service.
Providing support for clinical staff.
Answering phones in a timely and professional manner.
Maintain daily financial logs.
Collecting payment for services rendered.
Facilitate daily deposits and perform cash reconciliations.
Perform clerical duties such as faxing records, making photocopies, mail deliveries, etc.
Maintaining medical records, breaking down medical charts, scanning labs in, etc.
07/2019- 10/2020
PCA/LEAD SCREENER, MEMORIAL HERMANN
PCA:
Implemented best care practices.
Provided customer service.
Documented on patients Q4 hours.
Collected and recorded vital signs for nurses.
Aided nurses, therapists, and doctors with their daily duties.
Collected specimens and transported them to the lab.
Performed postmortem care.
Lead Screener:
Provided customer service to patients and visitors.
Delegated duties to screeners.
Inventory and restocked supplies.
Relieved screeners for breaks.
07/2017 – 07/2019
PCA, CORNERSTONE SPECIALTY HOSPITAL
Assessed incoming patient transfers.
Provided customer service for both patients and visitors.
Documented on patients Q4 hours.
Provided support for nurses, therapists, and doctors in evaluating patients.
Collaborated with other medical staff members to ensure the best patient care experience possible.
2015- 07/2017`
CNA, PARK MANOR
Assisted patients in daily living activities.
Transferred patients safely via gait belt and Hoyer lift.
Developed trust with patient and patient’s family members.
Charted all inputs and outputs Q4 hours.
Performed postmortem care.
EDUCATION
2025
ASSOCIATES DEGREE, LONE STAR CC
2014
NURSING ASSISTANT CERT, LONE STAR CC
2023
MICROSOFT WORD CERTIFICATE, McGraw-hill
2023
MICROSOFT EXCEL CERTIFICATE, mcgraw-hill
2023
MICROSOFT ACCESS CERTIFICATE, MCGRAW-HILL
2024
AMERICAN HEART ASSOCIATION HEARTSAVER CPR/AED CERTIFICATE, expires 5/2026
AWARDS
Three Tulip awards while at Memorial Hermann working on PCU 5.
Mentioned in patient satisfaction surveys multiple times at Park Manor, Cornerstone Specialty Hospital, and Memorial Hermann
SKILLS
Goal oriented.
Fast learner.
Attention to detail.
Strong communication.
Microsoft Word, Excel, and Access.
Strong typist.
Team player.
Resilient.
Analytical thinker.
Customer service oriented.
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