It Support Software Engineer

TITUS MUGAMBI

Email: **************@*****.*** Phone: +1-607-***-**** Location: Phoenix, AZ, USA Citizenship: U.S.

Professional Summary

Tech-driven Software Engineer and Digital Education Specialist with a strong background in IT support, web development, and artificial intelligence fundamentals. Passionate about delivering engaging online learning experiences and designing AI training content. Experienced in managing e-learning platforms, troubleshooting systems, and building scalable web solutions for remote learners.

Key Skills

• Artificial Intelligence Fundamentals

• Online AI Training & Digital Learning

• Web & Software Development (HTML, CSS, JavaScript, PHP)

• Learning Management Systems (LMS)

• SEO & App Store Optimization (ASO)

• Database Management (MySQL, SQLite)

• DevOps & Cloud Tools (CI/CD basics)

• IT Support & Troubleshooting

• Technical Writing & User Training

• Domain & Hosting Administration

Certifications

• Learn Everything About AI – DevTown

Verify: https://cert.devtown.in/verify/1p4Lmm

• Learn DevOps for Web Development – DevTown

Verify: https://cert.devtown.in/verify/1KTGic

Professional Experience

IT Manager & Web Developer

Narochi Direct Fly International Agency – Remote Jan 2024 – Sept 2024

• Oversaw all IT operations including server maintenance, website development, and digital systems training.

• Delivered staff workshops on web hosting, AI basics, and remote productivity tools.

• Optimized digital workflows and reduced downtime by 30%.

IT Intern – Data Analyst

Magati Dairy Corporation Society – Remote Jul 2023 – Dec 2023

• Analyzed business datasets and provided reports that improved decision-making processes.

• Collaborated with senior IT staff to digitize legacy systems.

• Supported basic troubleshooting and onboarding of new employees.

Server Support Intern

Meru County Government ICT Department Sept 2022 – Dec 2022

• Provided support for internal networks and backend server tools.

• Managed IT helpdesk inquiries and escalated technical issues efficiently.

• Created user guides and basic AI literacy tutorials for junior staff.

Education

Bachelor of Science in Computer Science (In Progress)

Umma University (Remote Program) – Expected: June 2025

High School Diploma (U.S. Equivalency – KCSE)

Credential Evaluation Available Upon Request

Languages

• English (Fluent)

• Swahili (Conversational)

• Russian (Basic)

Projects & Volunteering

• Life Mentor App – Developed a mobile app that tracks health metrics and delivers AI-powered wellness tips.

• Remote Coding Coach – Tutored high school students in Python, AI basics, and web design.

• Blog Contributor – Wrote AI educational articles for tech learners and early-career developers.

References

• Maureen Saitoti – Secretary, Heifer International – *******.*******@******.*** +254-***-******

• Sarah Kendi – Manager, Magati Dairy Corporation Society – +254-***-******

• Dr. Muchelule – Head of Department, Umma University – +254-***-******

• Tonny Sambu – Director, Narochi Direct Fly International Agency – +61-415-******

Hobbies

• AI Blogging

• Coding Projects

• Tech Mentorship

• Gaming

• Problem Solving

• Running

• Volunteering

Contact this candidate