Front Desk Customer Service
Resume:
Jaclyn Kozlowski
** ********** ****** *******, ** 17331
Current Employment
United Athletics Tumbling and Youth Fitness
Nov 2021—Present
Professional Summary
Highly organized and versatile individual with extensive experience in gym operations, event coordination, and customer service. Proven track record in managing front desk tasks, coordinating events, handling administrative responsibilities, and creating systems to streamline processes. Adept at training new employees, ensuring client satisfaction, and improving gym efficiency. Strong leadership skills demonstrated by managing staff and supporting coaches, as well as developing systems for various functions within the gym.
Professional Experience
Front Desk Associate
●Checked in members and trials, processed make-ups, and ensured waivers were completed.
●Handled conversions, renewals, and member inquiries, including payment processing for tuition, merchandise, snacks, and six-week trials.
●Manage flyer creation and distribution for both internal staff and parents.
●Monitored gym attendance, corrected records, and facilitated class changes for leveled-up children.
●Assisted in setting up and clearing the gym floor, while overseeing safety during coach breaks.
●Managed emails and promotions for trials, from week 1 to week 6, and handled membership forms and orders.
●Ensured proper handling of electronics, cash payments, and end-of-day procedures such as locking doors and turning off lights.
Administrative Assistant
●Managed gym operations during owners’ vacations, including handling phone calls, emails, and administrative tasks.
●Coordinated the setup of new trials, private lessons, and tours, while greeting new clients and explaining gym operations.
●Participated in weekly meetings and supported coaches through check-ins, climate evaluations, and floor setup.
●Handled tuition collections, covered staff shifts, and organized promotional giveaways.
●Designed and updated class schedules, coordinated team assignments, and trained staff in birthday party and event setups.
●Prepared monthly targets, managed memberships, and executed marketing approvals.
●Developed and maintained operational systems, such as waivers, payments, trial conversions, and birthday party logistics.
Event Coordinator
●Organized and managed community events such as Gettysburg Fest, Halloween Parade, Fall Fest, and National Night Out.
●Coordinated supplies, logistics, staffing, and schedules for themed open gyms, day activities, and special events.
●Collaborated with coaches to ensure smooth event execution and class management during events.
●Created and maintained event-related materials, including gift baskets, themed setups, and detailed coordination plans.
Birthday Party Coordinator
●Served as the main point of contact from initial inquiry to final payment for birthday parties.
●Coordinated booking, deposits, supplies, and decorations for parties, including orders for cupcakes, pizza, and customized options.
●Managed party setups, trained staff on party procedures, and maintained inventory of party supplies.
●Created customized packages, trained new employees, and revamped party options to increase customer satisfaction.
Open Gym Manager
●Oversaw open gym operations when no staff was available, ensuring customer satisfaction and smooth facility operations.
Coach & Assistant Coach
●Head coached and assisted in various classes up to Level 4, supporting the athletic development of participants while balancing front desk duties.
Field Trip & Daycare Coordinator
●Scheduled and managed field trips and daycare events, including setup, payments, staffing, and floor management.
Skills
●Gym Operations Management
●Customer Service & Communication
●Event & Birthday Party Coordination
●Staff Training & Leadership
●Administrative Support & Systems Development
●Marketing & Promotions
●Scheduling & Time Management
●Problem Solving & Conflict Resolution
Systems Developed
●Comprehensive systems for birthday party packages, trial conversions, attendance tracking, and tuition collection.
●Training materials for front desk, open gym, and event coordination.
●Email response templates and popular responses for various customer inquiries.
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