Customer Service Financial Analyst

XAVIAN ATKINS

985-***-**** ****************@*****.*** Waldorf, MD

Objective

Recent Finance graduate with strong analytical and customer service skills seeking an entry-level financial analyst, banking, or customer service representative position. Eager to apply classroom knowledge of accounting, investments, and capital markets in a professional finance setting.

Education

Southern University and A&M College, Baton Rouge, LA Bachelor of Science in Finance

Relevant Courses:

Financial Accounting • Managerial Finance I & II • Investments • Financial & Capital Markets

• Intermediate Accounting • International Finance • Strategic Management • Quantitative Analysis • Business & Economics Statistics

Certification: IBM Design Thinking Certification

Professional Experience

Better Farms LLC, Waldorf, MD

Sales Manager Jan 2024 – Present

- Monitor and record daily, weekly, and monthly sales to ensure accurate tracking and performance reporting.

- Maintain detailed inventory logs, helping streamline supply chain operations and reduce shortages.

- Collaborate with team members to optimize product placement and sales strategy.

- Strengthen customer satisfaction through product knowledge and service efficiency. Top Choice, Baton Rouge, LA

Sales Manager Sept 2019 – Dec 2023

- Managed day-to-day operations and customer relations, contributing to a 15% increase in repeat customer sales.

- Tracked business income and expenses, applying foundational financial reporting and budget skills.

- Implemented marketing and inventory improvements that enhanced operational efficiency.

- Developed key soft skills like communication, conflict resolution, and attention to detail. Leadership & Campus Involvement

SU College of Business Ambassador Lead Fundraiser Coordinator Aug 2022 – Present

- Collaborated with administration to enhance prospective student engagement through financial aid and career pathway presentations.

- Co-led fundraising campaigns, managing donation tracking and financial reporting efforts. Finance Club, Marketing Club, Business Ambassador 2019 – Present

- Organized campus workshops on budgeting, investing, and financial literacy.

- Participated in strategy discussions and networking events with local professionals and alumni.

Skills

Technical: Microsoft Excel, Google Sheets, Microsoft Office Suite, Google Workspace Finance Competencies: Financial reporting, budgeting, data analysis, capital markets knowledge

Soft Skills: Communication, teamwork, leadership, public speaking, customer service Other: Social media marketing, AI tools, IBM Design Thinking certified

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