Customer Service Information Technology

Derick Whiting

• Caldwell, OH ***** • ************@*******.*** • (740) 630 - 5437 •

Professional Summary

CompTIA and Microsoft trained IT professional, highly motivated, and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.

Skills & Training

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

•Installation and configuration of computer hardware, software, systems, networks, printers, and scanners

•Ability to stick to deadlines, prioritize and display problem-solving skills

•Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

•Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

•Implementation of wireless networks, and various topologies

Education

Information Technology Security and Administrator MyComputerCareer 2020- 2021

Certifications Earned: CompTIA A+, CompTIA Server+, Linux Essential,

MTA Security, MTA Server, MTA Networking

Computer Science with Cisco Networking Belmont Technical College 2000-2002

Cisco certified & Microsoft Certified

Experience

Freight Relocation Manager Rodney Rohrbaugh Trucking Present

•Cultivate business to business relations by ensuring products are delivered in a timely manner

•Safely prepare equipment for daily usage

Related Experience

IT Help Desk Belmont Technical College 2001– 2002

•Cleaned and restored computer software every quarter to ensure computer effectiveness

•Troubleshot computers and closely monitored student activity to ensure appropriate internet usage

Electronics Manager K-Mart 1998 – 2002

•Provided impeccable customer service while assisting and educating customers on electronic services

•Trained team to ensure company success, managed inventory, and employed sales marketing skills to generate company revenue.

Contact this candidate