Customer Service Outbound

ABOUT ME:

Dedicated and detail-oriented professional with strong experience in verification and

inbound/outbound customer service. Skilled in handling customer queries, resolving complaints, and conducting accurate data verification through calls and documents. Known for clear communication, problem-solving, and maintaining confidentiality while working under pressure. Proven ability to meet targets in fast-paced call center and field environments, ensuring a high level of customer satisfaction and data accuracy. WORK EXPERIENCE:

INBOUND AND OUTBOUND CUSTOMER SERVICES

(BPO INDUSTRY)

Pakistan

Key Responsibilities:

Handle incoming customer calls and resolve inquiries related to products, services, orders, or complaints.

Make outbound calls to follow up on customer issues, collect feedback, or promote products and services.

Maintain a high level of professionalism and provide exceptional customer support at all times.

Document all interactions in the CRM system accurately and promptly.

Escalate complex issues to the appropriate departments or supervisors when necessary.

Meet daily, weekly, and monthly call targets and quality assurance benchmarks.

Provide accurate information regarding pricing, billing, technical support, and policies. VERIFIER

(NGT/ Growpure Communication)

Pakistan (2019-2023)

VERIFIER

(Staller Communication)

Pakistan

VERIFIER

(Unified Systems)

Pakistan

Key Responsibilities:

Verify customer or client information through phone calls, documents, or in-person visits.

Confirm accuracy of data such as addresses, identification numbers, account details, and application forms.

Conduct background verification and validation of records (e.g., employment, education, CNIC).

Maintain accurate logs of all verified entries and update systems in real-time.

Communicate clearly with customers to clarify or confirm details as per company protocols. NAVEED AKHTAR ABBASI

Nationality: Pakistani

Email: *********@*****.***

Phone Number: +923*********

Address: H#570,St#4 phase 5A Ghouri Town Islamabad. ADDITIONAL INFORMATION:

Information

Father Name: Muhammad Akhtar Abbasi

Date of Birth: 12-12-1996

CNIC: 374**********

SKILLS:

Verify customer information through phone calls, documents, or in-person procedures. Cross-check data accuracy such as CNIC numbers, addresses, and contact details. Conduct background checks for employment, applications, or service eligibility. Maintain logs of verified records in CRM or company database systems. Report incorrect or suspicious data to the concerned department. Ensure confidentiality and compliance with company verification protocols. Proficient in MS Word

Good Communication Skills

Team Leadership

Good Management

EDUCATION AND TRAINING:

MATRIC (Computational Physics)

2020

(BISE ISLAMABAD)

INTERMEDIATE

2022

(BISE ISLAMABAD)

LANGUAGE SKILLS:

Mother tongue(s):

Other language(s):

Urdu C1

Understanding

Speaking Writing

Listening Reading Spoken Production Spoken Interaction Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

C1 C2 C1 C2

C1 C2 C1 C2

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