Customer Service A Team
Resume:
Shanyia Davis
Charlotte, NC *****
*************@*****.***
Professional Summary
Detail-oriented and customer-focused management professional with 3 years of experience in managing multiple locations, supervising staff, and providing exceptional customer service. Proficient in food preparation, cash handling, and driving experience. Possesses strong communication and leadership skills.
Authorized to work in the US for any employer
Work Experience
Area Manager
Smoothie King-Charlotte, NC
June 2021 to Present
• Oversaw the operations of multiple retail stores within a designated area, ensuring adherence to company policies and procedures
• Managed a team of XX store managers and XX sales associates, providing guidance, training, and performance evaluations
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Conducted regular store visits to assess compliance with operational standards, customer service quality, and inventory management practices
Independent Contractor
SAYSO INC-Raleigh, NC
March 2021 to June 2024
• Developed and implemented comprehensive youth programs for a diverse group of participants
• Organized and led weekly meetings, workshops, and events to engage and inspire youth
• Collaborated with community organizations to create partnerships and expand program offerings
• Mentored and provided guidance to individual youth members, fostering personal growth and development
• Managed a team of XX volunteers, coordinating schedules, training sessions, and performance evaluations
• Created a safe and inclusive environment for all participants by enforcing rules and promoting positive behavior
• Planned and executed annual retreats, camps, or trips for the youth group
• Facilitated discussions on relevant topics such as leadership skills, social issues, career planning, etc Floor Supervisor
McDonald's-Charlotte, NC
July 2020 to January 2021
• Developed and implemented training programs for new hires, resulting in reduced onboarding time by XX%
• Managed daily operations of a busy retail floor, ensuring smooth and efficient workflow
• Supervised a team of XX sales associates, providing guidance and support to maximize productivity
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
Smoothie Maker/Cashier
Smoothie King-Charlotte, NC
February 2019 to June 2020
<p>make smoothie and provide customer service</p>
• Collaborated with team members to achieve project goals and deliver high-quality results
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
Cahier/Cook
Wendy's Incorporated-Charlotte, NC
June 2017 to January 2019
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• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food
• Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
• Handled cash transactions accurately and efficiently using a point-of-sale (POS) system
• Maintained cleanliness and organization of dining area, including setting up tables, refilling condiments, and clearing dishes
• Collaborated with kitchen staff to ensure accurate preparation of orders and timely delivery to customers
Education
High school or equivalent
Olympic High School-Charlotte, NC
Skills
• Pricing
• Food Prep
• Store Management Experience
• Microsoft Word
• Cash Handling
• POS
• Kitchen Experience
• FIFO
• Serving Experience
• Fast Food
• Driving Experience
• Communication Skills
• Cleaning Experience
• Restaurant Experience
• Administrative Experience
• Retail sales
• Team Member
• Time Management
• Presentation Skills
• Host/Hostess
• Food Safety
• Busser
• Leadership
• English
• Cooking
• Microsoft Powerpoint
• Merchandising
• Food Service
• Analysis Skills
• Management
• Marketing
• Customer Service
• Sales
• Upselling
• Microsoft Office
• Food Handling
• Cashiering
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