Qa Analyst Functional Testing

WYNETTA L. WALKER

**** ******* **

770-***-****

College Park, GA 30337

**************@*****.***

SUMMARY

Detail-oriented QA Analyst with 10+ years of experience in manual and functional testing of IVR, chatbot, Salesforce, and web-based applications. Proven ability to reduce defect leakage, lead UAT cycles, and collaborate cross-functionally in Agile environments. Skilled in test planning, execution, defect management, and documentation with consistent delivery of high-quality products.

CORE SKILLS

Testing & QA: Functional Testing, Regression Testing, UAT, Test Planning, Test Execution, Defect Tracking

Tools: Jira, HP ALM, Salesforce, SmartSheet, Confluence, SoapUI, SQL, Selenium(collaboration)

Telephony: IVR, VRU, Chatbots, ACD, CTI

Tech Stack: MS Office Suite, TOAD, SQL Server, AWS (IVR), Android/iOS Testing

Methodologies: Agile, Waterfall, Test Coordination, Automation Collaboration

PROFESSIONAL EXPERIENCE

Southern Company via 3Ci – QA Testing Coordinator Remote - Nov 2024 – May 2025

•Led UAT efforts for enterprise software launch, achieving 100% on-time delivery of all test milestones

•Authored and executed 150+ test scripts for a commercial engagement platform across 3 Agile sprints

•Reduced defect resolution time by 25% through effective triage and documentation in Jira

•Supported cross-functional teams using SmartSheet and Jira to track project KPIs and deliverables

Millsapps, Ballinger, & Associates – QA Analyst Remote - Oct 2022 – Apr 2024

•Conducted functional testing of native and custom Salesforce applications, logging 100+ defects

•Developed comprehensive UAT plans and coordinated sessions with stakeholders, improving usability by 30%

•Delivered test exit reports and validation summaries that enhanced release documentation quality

Hilton via Mroads – QA Analyst Remote - Apr 2021 – Aug 2022

•Executed manual testing of IVR and Chatbot systems on AWS platform, reducing defect leakage by 35%

•Validated chatbot functionality on iOS/Android; collaborated with automation team on Selenium coverage

•Managed test artifacts and versions in Jira and Confluence, ensuring test traceability

Tata Consultancy Services - IVR Test Lead / QA Analyst

Atlanta, GA - Dec 2019 – Nov 2020

•Led IVR testing for Mercury Insurance, delivering on-time test execution for 3 major IVR deployments

•Prepared test estimates and coordinated offshore teams, increasing efficiency by 20%

•For Bank of America: Processed 200+ EOB data entries with 99.8% accuracy in Healthlogic system

WYNETTA L. WALKER

3466 College St 770-***-****

College Park, GA 30337 **************@*****.***

PROFESSIONAL EXPERIENCE

Delta Air Lines via Pyramid Consulting -Test Engineer

Atlanta, GA - Nov 2014 – Dec 2019

•Created test plans and scripts for IVR systems, reducing post-deployment defects by 40%

•Integrated test tracking across Jira, ALM, and Excel for enterprise-level voice apps

•Managed test cases and tracked defects using Jira, Quality Center, and Excel.

•Collaborated with automation team to identify test scenarios for Cyara-based testing

Wells Fargo via Ascent Services Group – QA Analyst

Charlotte, NC - Nov 2013 – Nov 2014

•Executed IVR test cases based on Nuance documentation, leading to successful defect resolution in 2-week sprints

•Designed and managed test data creation to support full-cycle IVR validation

T-Mobile via Monarch Solutions / CIBER - QA Lead / QA Analyst Atlanta, GA - Dec 2005 – Oct 2013

•Led team of 4 testers in regression and functional testing for T-Mobile IVR platforms

•Conducted cross-browser and cross-device testing for web portals; improved coverage by 50%

•Queried test data using TOAD and SQL Server; streamlined data validation processes

EDUCATION

Master of Information Systems Management

Keller Graduate School, Atlanta, GA

Bachelor of Science in Computer Information Systems

DeVry University, Decatur, GA

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