Customer Service Reps
Resume:
Sheri L. Tvedt
***** ******* ***** *****, **** *
Hugo, MN 55038
I am looking for a customer service position. I can work in a demanding environment. I work well under pressure, and I am goal-oriented. I work well with others or independently.
WORK EXPERIENCE
August 14, 2023 –
January 31, 2025 West Side Transport, 1300 Red Fox Road, Arden Hills, MN 55112
I dispatch drivers daily, send pre-plan information, ensure estimated time of arrival. I worked with the customer service reps for these areas. I make dock times and ensure all freight is delivered on time.
March 1, 2021 –
August 14, 2023 First Fleet, Inc., 1300 Red Fox Road, Arden Hills, MN 55112
Dispatch 15 drivers daily, covering freight for International Paper Arden Hills, Fridley and Minneapolis. I work with the customer service reps for these areas. I make dock times and ensure all freight is delivered on time. Train others on TMW. I’m knowledgeable with payroll, trailer pools.
October 2019 –
March 2020 Versatile Transport, LLC, 13985 Industry Avenue, Becker, MN 55308
Dispatched local and regional drivers, found partial loads to fill trucks for over the road drivers. Laid off due to COVID19.
December 2014 –
May 2016 Twin Express Inc., 21840 Industrial Circle, Rogers, MN 55374
Dispatched 29-54 trucks. I use Qual Comm, E-logs and TMW. I am very
knowledgeable of hours of services. I work with each of the drivers to make
sure we have on time pickups and deliveries. I oversee collecting detention from customers and brokers when detention is due.
July 2012 -
October 2014 Taylor Truck Line, Northfield, MN 55057
I worked as broker/dispatcher, finding trucks to haul our freight. Used
Internet Truck Stop, Aljex and 360. Negotiated rates. I had 9 sets of team
dedicated drivers.
November 2009 – Taylor Truck Line, Northfield, MN 55057
July 2012 I dispatched 35-45 trucks daily. Used Qual Comm, E-logs and TMW. I made
sure loads were picked up and delivered on time.
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