Construction Manager and Customer service professional

ANDILE-PRINCE-BHEBHE, Construction Manager

Bulawayo, Zimbabwe, +263-***-******, ***************@*****.*** https://www.linkedin.com/in/andile-prince-bhebhe-004061362?trk=contact SUMMARY

Dynamic Construction Manager with a solid foundation in project coordination, gained through a year of internship at Gold-arch Construction and Engineering. Proficient in project management software, report generation, and stakeholder communication, alongside customer service expertise from experience working in a call center. Successfully organized project files and maintained schedules, ensuring deadlines were consistently met. With a Bachelor’s degree in Construction Management, ready to leverage skills and contribute effectively to any construction team.

WORK

EXPERIENCE

EDUCATION

Gold-arch Construction And Engineering

Intern (assistant Site Foreman) November 2022- November 2023

Scheduled meetings, appointments, and site visits by coordinating effectively with subcontractors, clients, and stakeholders.

Organized and maintained project files, records, and correspondence using digital file management systems.

Entered data systematically into project management software, spreadsheets, and databases.

Generated comprehensive reports detailing project progress, costs, and resource allocation.

Assisted in the preparation of presentations and reports, ensuring overall accuracy and a high level of professionalism.

Managed both incoming and outgoing mail, including electronic correspondence, while tracking follow-up actions diligently.

Provided essential administrative support, including answering phones and managing inventory efficiently.

Collaborated with team members to ensure that deadlines and project milestones were consistently met.

Monitored project schedules and updated relevant documentation as necessary. Econet Wireless Zimbabwe August 2022- February 2025

(call center agent at Omnicontact International)

Delivered outstanding customer service and support by managing a high volume of inquiries and adeptly resolving issues to enhance customer satisfaction and loyalty

Conducted thorough needs assessments to identify customer requirements, successfully upselling products and boosting sales performance.

Trained and mentored new team members, significantly contributing to improved service quality and the achievement of team targets.

Managed customer accounts, billing inquiries, and technical support, demonstrating exceptional attention to detail and robust problem-solving skills. National University of Science and Technology

Bulawayo, Zimbabwe August 2020- August 2024

Bachelor of Science Honors Degree, Construction Management

.

Achieved a Second Lower class Division, Demonstrating a commitment to the field.

SKILLS

construction management processes project coordination processes MS Office Suite Excel

MS Project PowerPoint

Access Word

accounting software budgeting tools

safety regulations compliance standards

communication skills customer support skills

stakeholder engagement problem solving

troubleshooting teamwork

time management organizational skills

adaptability proactivity

LANGUAGES

English, Ndebele and Shona

REFEREE Precious Mangeya :Teamleader at Econet Wirelss Zimbabwe call center. Contacts +263-**-****-*** ********.*******@******.**.**

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