Information Technology System Administrator

Alusine Conteh

Worcester, MA 774-***-**** *******@******.*** linkedin.com/in/alusine-conteh

Professional Summary

Passionate and results-driven system Administrator professional with six years of experience in Windows Server Management, Active Directory, and Network configuration. Skilled in implementing security measures, including Intrusion Detection Systems, FortiClient deployment, and user access management. Adapt cloud services administration, device management with Microsoft Intune, and provide technical support and training to optimize IT Infrastructure performance.

Education

Clark University, Worcester, MA. Expected May 2026 Master of Science in Information Technology (STEM) Atlantic International University (AIU) October 2022 Bachelor of Science in Information Technology

Advance Certificate in Developing Educational App using Web Technology October 2018 National Institute of Technical Teacher’s Training and Research (NITTTR) Chennai, India.

MEMBERSHIP & AFFILIATIONS

Clark University Worcester, MA Member: Student Career Forum (SCF), Experience

ASA-Microfinance SL Ltd July 2021-August 2024

Assistant System Administrator

Maintained accurate and timely inventory of all hardware by logging asset details into the inventory system and conducting routine audits, ensuring accountability across branch locations.

Reset passwords for users by verifying identity and administering accounts through Active Directory, ensuring secure access for all users across multiple branches.

Performed routine hardware repairs, upgrades, and system installations.

Contributed to business continuity and daily operations by ensuring minimal system downtime and fast resolution of technical issues.

World Vision International - Freetown, Sierra Leone Enumerator/Data Collector October 2019

Collaborated with World Vision’s community development team and local stakeholders in the Bungo Cluster, Bo District. Collected critical child vulnerability data across 21 rural communities using smartphones and the ODK (Open Data Kit) App.

Conducted face-to-face interviews with families and community leaders, mapped data in real-time using digital forms, and ensured accuracy through cross-verification and follow- up visits.

Provided accurate, geo-tagged data that contributed to the MVC (Most Vulnerable Children) mapping strategy, helping inform resource allocation, intervention planning, and community outreach. This work directly supported the targeting of programs aimed at improving education, health, and protection of the children in need. Entabuy Agency – Freetown, Sierra Leone

IT Manager Jan 2013-Dec 2018

Led IT support and infrastructure services for a medium–sized business, working closely with administrative teams, new hires, and operational leadership.

Managed the setup, configuration, and maintenance of all IT systems and network infrastructure, including routers, printers, computers, and internal sharing systems.

Configured and deployed Cisco routers to enable reliable and secure connectivity.

Set up network printers and file sharing systems for seamless office collaboration

Delivered hands-on training to new staff on computer usage and data collection practices Certifications and License

Cisco Networking Academy Lifetime License

Python Essential

CompTIA. Expiration 2028

Security+ License

Cisco Networking Academy Lifetime License

Introduction to Cybersecurity

LinkedIn Educational Learning

Azure 104 Administrator Essential Training Lifetime License LinkedIn Educational Learning

Windows Server 2019 DHCP and DNS Lifetime License

LinkedIn Educational Learning

CCNA Network Fundamentals and Access Lifetime License Skills

Network Troubleshooting, Incident Response, User Administration, Patch Management, Policy Enforcement, Performance Tuning.

Problem-solving: Ability to identify and fix issues efficiently

Active Listening, communication, teamwork, problem-solving Technical Skills

System Administration: Windows Server 2019, AD, Group Policy, Active Directory

Cloud Tools: Microsoft 365 (Teams, outlooks, OneDrive, SharePoint Azure Container)

Device Management: Familiarity with Microsoft Intune

Networking: TCP/IP, DNS, DHCP, VLANS

Security Tools: Security+, Forticlient, Intrusion Detection

Documentation and Support: SOPs, end- user training, helpdesk

Microsoft Office, Teams, Any desk, Ultra Viewer

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