Customer Service High School

Education Background

September ****

Alliance Française

• DALF C1

• Advanced diploma in french language

August 2014 : LP

(Catholic High School)

• Baccalaureate Diploma with honours

• high school graduation

August 2010 : LP

(Catholic High School)

• BEPC

• Secondary school certificate

TSAFY Baoanjara Jessica

Personal info

24.05.1998

Contact : +261-**-**-***-**

mail : ******@*****.***

Ankatso I

101 Antananarivo

Skills

Ponctuality

Mastery of customer service

softwares

Verstality

Strong communication skills

Time management

Mastery of copilot (AI)

Mastery of Microsoft tools

Languages

English, French, Malagasy

Hobbies

Singing, dancing, modeling

September 2015

Alliance Française

• DELF B2

• Advanced diploma in french language

Work experience

February 2025—May

2025 :

Locke and Partners

consulting services in body

shop industry

IT assistant

• In charge of migration of datas from sosft-

ware A to software B.

June — December 2024 :

Locke and Partners

consulting services in body

shop industry

Project Manager

• Manager of 30+ projects (body shops)

worldide mostly in Europe

December 2023—June

2024 :

Locke and Partners

consulting services in body

shop industry

Bilingual customer success analyst

• Performing miscrosoft teams video calls daily

with french customers and give reposting to

my english speaking team

September 2022—

December 2023 :

TELEPERFORMANCE MA-

DAGASCAR (Call center)

Customer service

• 90+ telephone call with customer per day,

advising them on the service they bought.

• Staying curteous and professional even dea-

ling with unsatisfied callers

• Archive calls in the database, reach the daily

July 2020— June 2021 :

LAKAY Entreprise

(Construction)

Secretary

• Planing papework, sending e-mails, travel

arrangements, office items organizations.

March 2019—June 2020 :

EPF (French Elementary

School in Madagascar)

English Teacher

• Main English teacher for all the classes

January 2019—March

2019 :

Lycée les Nids d’Anges

(High School)

English Teacher

• Teacher for all the classes of the high school

May 2018—August 2018 :

(Bible Camp)

Camp counseillor

CAMP OF THE CROSS MINISTRIES

(Bible Camp)

TSAFY Yours Baonjara sincerly Jessica

January 2024 :

Locke and Partners

consulting services in body

shop industry

Training of english used in the body shop in-

dustry

Trainings :

September 2022 :

TELEPERFORMANCE

Training on customer service

JAnuary—June 2022 :

FIANARANTSOA

Professional training on sewing

January 2020 :

LFT Ambatobe

ANTANANARIVO

Teaching on AEPE schools

The models of teaching and training in euro-

pean network of education

July 2019 :

LFT Ambatobe

ANTANANARIVO

Teaching on AEPE schools

The models of teaching and training in euro-

pean network of education level 2

May 2018 :

Chicago/Illinois USA

Training on international camp counselling /

America way of life

May 2018 :

Garrison / ND USA

Training in secourism

Heart massage

Defibrilator using

Heart attack signs and actions to take

Contact this candidate