Customer Service Front Desk

Simani

Swaby

BRIEF DESCRIPTION

Energetic and customer-focused

hospitality professional with over 2

years of hands-on experience in

luxury tourism, airport services, and

healthcare front desk operations.

Skilled in guest relations,

multitasking, and ensuring high

standards of customer service in

fast-paced environments.

Committed to creating warm,

professional, and welcoming

experiences for diverse clientele. I

am looking forward to obtaining a

challenging customer service role

that leverages my skills and

experience to drive customers

loyalty, satisfaction and business

growth.

REFERENCES

Paralegal Mr. Carey Lyn - Sue

Suite #10 Church St, Montego Bay,

Jamaica 876 359 - 6099

Business Owner Mr. Jerrol Lowe

Unit 29, Catherine Hall, Montego

Bay, Jamaica 876-***-****

ADDRESS

232 Paradise Norwood, Montego

Bay, Jamaica

PHONE

876 777 - 8496

EMAIL

***********@*****.***

EXPERIENCE

OCT 2022 – JUL 2023

Customer Service Sangster’s International Airport AJAS Aviation Services

• Assisted passengers with flight Information, check-Ins and general Inquiries.

• Addressed travel disruptions and resolved complaints calmly and efficiently.

• Maintained strong communication and service standards under pressure.

Dec 2023 - Internship

Hospiten Front Desk Agent

• Welcomed patients and visitors while assisting with check-In and appointment coordination.

• Handled Incoming calls, Insurance queries, and patient files with confidentiality.

• Developed professional communication and administrative skills In a high-traffic setting.

DEC 2023 – SEP 2024

Hostess Iberostar Joia Rose Hall The Club

• Greeted guest, managed seating arrangements, and handled reservations.

• Provided personalized customer service in a luxury sales environment.

• Worked collaboratively with the sales concierges to pitch sales and ensure a smooth guest experience.

EDUCATION

MIU City University Miami Ongoing

Green Pond High School 2020

• Graduated with CSEC and City & Guilds certifications.

SUBJECTS – CXC \ CITY

& GUILDS

English – iii

Food, Nutrition & Health – ii

Information Tech. – ii

Geography – iii

Principles of Business – iii

CITY & GUILDS

Mathematics Stage 3

English Language Stage 3

SKILLS

Front Desk Operations

Customer Service & Conflict Resolution

Hospitality Etiquette & Guest Relations

Reservations & Booking Systems (Opera PMS, etc.)

Communication (Verbal & Written)

Multicultural Awareness

Fast Learner Team Player Professional Demeanor

Contact this candidate