Spa ManagerGuest Service High-End

Chelly Speed

949-***-**** **************@*****.***

Professional Summary

Experienced spa professional with over 14 years in esthetics and spa management, including leadership roles in high-end resort spas. Proven record in team training, operational excellence, inventory oversight, and elevated guest experiences. Passionate about spa culture, well-being, and creating welcoming, efficient environments. Seeking to bring creativity, leadership, and guest-first focus to a spa leadership role at a premier resort. Key Skills & Expertise

• Spa Management & Team Leadership

• Staff Scheduling & Training

• Vendor & Inventory Management

• Guest Experience Excellence

• Spa Software: Book4Time, SpaSoft, Millennium

• Retail Strategy & Sales Growth

• Holistic & Clinical Skincare Techniques

• Certified: Laser Safety Officer, Hydrafacial, Lightstim LED Professional Experience

Lead Esthetician

Boost Spa at Lido House – Newport Beach, CA Mar 2018 – Present

- Played key leadership role on opening team for luxury resort spa

- Performed customized facial and body treatments using advanced modalities (Hydrafacial, Ultrasound, Microcurrent, Galvanic)

- Trained and mentored new estheticians, setting standards for service quality and product knowledge

- Managed retail and back-bar inventory; placed vendor orders and maintained strong supplier relationships

- Supported front desk operations including phone bookings, guest check-in/out, and conflict resolution

- Recognized as “Coastal Curator of the Quarter” for exceptional service in February 2020 Esthetician

Pure Blu Spa at Newport Beach Marriott – Newport Beach, CA Feb 2016 – Mar 2018

- Delivered tailored 50–80 minute spa treatments with enhancements (LED, Oxygen Therapy, Peels)

- Provided luxury-level guest care, with attention to personalized needs and skincare goals

- Educated guests on post-care routines and promoted retail product use Spa Manager

Total Woman Gym and Day Spa – Irvine, CA Dec 2004 – May 2007

- Directed daily operations of full-service spa; led a team of 20+ across service and support roles

- Scheduled staff, ran payroll, conducted hiring and disciplinary actions

- Developed and implemented staff trainings and vendor education sessions

- Boosted spa sales by 28% year-over-year

- Managed all retail and professional inventory, ensuring accuracy and availability

- Organized monthly events and client engagement campaigns Property Manager (Various Roles)

Fairfield Residential, JWilliams Staffing – Orange County, CA 2007 – 2012

- Managed residential leasing and vendor coordination

- Handled contracts, resident relations, and sales processes

- Million Dollar Club Member for exceeding $1M in annual sales Education & Certifications

Esthetician Certificate & Laser Safety Officer Certification Penrose Academy – Scottsdale, AZ

- GPA: 99.3

- National Technical Honor Society (7 consecutive months)

- Professional Beauty Association “Beacon Project” National Winner – 2014 Continuing Education

- Dermalogica Clean Touch Certificate – 2020

- Marriott Leadership Program – 2020

- Lightstim LED Therapy Certificate – 2019

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