Client Support Customer Service

Christopher J. Washington

Administrative & Claims Specialist Bilingual Tech-

Savvy Client-Focused christopherjwashington.com Brookfield / Milwaukee, WI

*.***********.**********@*****.*** 262-***-**** Professional Summary

Detail-oriented administrative professional with extensive experience in claims handling, data analysis, and client support. Skilled at navigating complex systems,

documenting cases with precision, and resolving customer issues with empathy and efficiency. Background includes work in healthcare IT, political operations, financial services, and customer engagement. Ready to bring

exceptional service and discretion to Erie Insurance’s claims division.

Key Skills

• Claims Documentation & Review • Customer Service & Conflict Resolution

• SQL, Excel, Data Management • HIPAA Compliance & Confidentiality

• Bilingual: Spanish (Professional), Japanese

(Conversational)

• Case File Analysis, Subrogation Triggers, Report Writing Relevant Experience

Service Desk Analyst – HCTech, Waukesha, WI

May 2025 – July 2025

- Supported healthcare claims systems, offering real-time solutions to patients and staff.

- Completed HIPAA certification; ensured legal and privacy compliance across cases.

- Handled multiple ticketing and EHR systems to resolve technical and process errors.

Mutual Funds Specialist – U.S. Bank, Milwaukee, WI June 2022 – August 2023

- Processed and organized multi-billion dollar fund investments; collaborated with internal stakeholders.

- Gained in-depth understanding of 401(k), compliance protocols, and cross-department communication.

- Used SQL to clean and analyze financial data tied to client and shareholder portfolios.

Organizing Director – Revolution Field Strategies, Racine, WI

March 2024 – July 2024

- Oversaw field operations, analyzing 50,000+ voter records to optimize outreach.

- Balanced training, supervision, and policy compliance under high-pressure deadlines.

Education

University of Wisconsin-Milwaukee — Computer Science

& Music Coursework

Milwaukee Area Technical College — A.S. Computer

Science (2020)

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