Security Clearance It Operations

BRUCE W. FORTON

**** ******** ***** ****: 321-***-****

Titusville, Florida 32780 E-Mail: ***********@*****.***

PROFESSIONAL SUMMARY

Over twenty years of experience working for Aerospace contractors at Kennedy Space Center in the IT Launch Control Center and formerly as a Traffic/Marine Enforcement Officer. Currently hold a “SECRET” security clearance. I have a dynamic knowledge base of technical solutions to ensure that support functions are efficient, productive, and as secure as possible. I manage IT-related projects, handle various IT operations cross-functionally, and provide service for all end users.

CERTIFICATION AND SKILLS

JAVA Programming, I & II

Enterprise Security/ITSM

Microsoft Office Suite Certification

Excellent Verbal & Written Communication

Proficient in Issue and Conflict Resolution

Effective Time Management & Attention to Detail

PROFESSIONAL EXPERIENCE

Amentum – PAE Test Conductor May 2020 – Present

Provide guidance in applying service management and other relevant IT frameworks, methodologies, and standards - including those defined by regulators

Review relevant operational directives, test plans, and pre-test briefings for classified operations.

Maintains service management methods, tools, and processes to ensure service availability and technology performance contributes to the positive business impact through effective use of KPI's.

Responsible for remedy of incidents/anomalies during major milestones through gap analysis and postmortems.

Create, coordinate, monitor, and handle Service Desk open tickets in order to ensure issues are closed within the required Service Levels.

Coordinate communication (not limited to system outages, system upgrades, changes, etc.) with customers, NASA, and subcontractors for approval and ensure there are no conflicts with operating schedules.

Redline conflicting procedures during test operations for future modification and recommend solutions.

Create reports, run analytics, and provide system-driven metrics leaders and service owners use.

Organizes support, troubleshooting, and repair for hardware and software systems.

Conducts gap and change analysis, providing stakeholders recommendations for opportunities and improvement areas.

Chenega Infinity - Marine Enforcement/Traffic Officer September 1987 – May 2020

Marine Enforcement – enforced security zones in the waterways surrounding Kennedy Space Center and Cape Canaveral Air Force Station. Provided escort protection and security for visiting foreign and U.S. Navy vessels.

Provided security protection/escort for unmanned launch vehicles, launch complexes, satellite payloads, restricted/controlled areas, and flight hardware.

Identify and assess risks and gaps in security processes and collaborate with internal teams’ improvements to mitigate future risks.

Investigated traffic accidents and security incidents.

EDUCATION & MILITARY SERVICE

BS Information Technology-Information Systems Security (BSIT/ISS) August 2009

University of Phoenix

The Center for Development of Security Excellence January 2019

Facility Security Officer for Possessing Facilities Certification

U. S. AIR FORCE 1978 - 1982

AFSC 81150 Security Specialist Honorable Discharge

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