Customer Service Representative
Resume:
William Ramirez
Customer Service Representative
650-***-**** *****************@*****.*** San Francisco, CA 94030 PROFESSIONAL SUMMARY
Dynamic and proactive Aide with keen ability to communicate effectively and assertively in various settings. Demonstrates strong leadership skills and thrives in fast-paced environments, always seeking to deliver exceptional support. Ambitious and driven, consistently ensures tasks are completed efficiently while fostering positive interactions. Valued for reliability and forward-thinking approach to problem-solving. Hardworking and detail-oriented, bringing strong organizational skills and solid work ethic to maintain order and efficiency. Capable of assisting with daily tasks, managing schedules, and ensuring timely completion of duties. Proficient in record-keeping and supporting team members, while prioritizing accuracy and minimal errors. Equipped to excel as Aide with practical experience and conscientious approach. SKILLS
Time management Attention to detail Task prioritization Active listening Written communication Reliability and punctuality Basic first aid Professional phone etiquette Positive attitude Verbal communication Valid Driver's license
EXPERIENCE
GUEST EXPERIENCE AIDE, Burlingame, CA
Marriott International, September 2024-Present
• Developed effective communication skills while interacting with clients, families, and other professionals.
• Provided emotional support for clients during difficult times.
• Encouraged independence through the use of adaptive equipment and assistive technology.
• Provided direct support to staff and colleagues, assisting with daily tasks and projects. VALET PARKING ATTENDANT, San Francisco, CA
Propark America West, July 2023-Present
Demonstrated excellent customer service skills by anticipating customer needs and responding promptly to inquiries.
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• Developed positive relationships with customers through effective communication and problem solving.
• Ensured that the valet area was clean, safe and well-maintained at all times. RAMP SERVICE AGENT, San Francisco, CA
United Airlines, July 2017-June 2022
• Enforced strict adherence to company policies and procedures during operations.
• Inspected aircrafts for mechanical issues prior to take-off.
• Verified accuracy of paperwork related to shipments loaded onto planes.
• Collaborated effectively with team members in order to complete assigned tasks efficiently. Utilized excellent communication skills when interacting with customers, colleagues, pilots and cabin crew members.
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• Loaded catering items onto planes as per flight manifest requirements. DIRECT SALES RESERVATION SPECIALIST, Seattle, WA
Northwest Airlines with Delta Airlines merger, March 2008-June 2017
• Implemented innovative strategies to reduce costs associated with direct sales activities.
• Monitored progress towards achieving established goals related to reservations management objectives.
• Ensured compliance with company policies regarding privacy regulations and client confidentiality.
• Maintained accurate records of reservations, payments and cancellations in database. Provided superior customer service through effective communication with customers via phone, email and online chat.
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EDUCATION
CERTIFICATE OF COMPLETION IN MICROSOFT APPLICATION & COMPUTER FAMILIARIZATION, Tacoma, Washington
Business Computer Training Institute, June 1994
CERTIFICATIONS
Bureau of Security & Investigative Services # 6829337, Exp April 30, 2027
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REFERENCES
LORENZO RENDON Propark America West
Hudson Properties Account Manager Account
Manager
*******.******@*******.***
ELIZABETH ISHAM Marriott International
Rooms Operation Manager Operation Manager
*********.*****@********.***
MATHEW MEDINA Aeronet Freight Forwarder
Freight Forward Management High School Friend &
Co-worker
*******@*******.***
VEE TAUMOEPEAU Marriott International
Assistant Rooms Operation Manager High School
Friend & Co-worker
*******.**********@********.***
LANGUAGES
Tagalog
Fluent
Influenced by Filipino friends in high school
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AWARDS
• Awarded Delta Airlines ticket sales 1 Million 2014
• U.S Navy 4 year Honorable Discharge DD214
• Dessert Storm Ribbon Award 1986 Overseas Deployment Pacific Fleet
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